Monroe Consulting Group is an executive search firm recruiting on behalf of a leading fashion distribution and retail company. Our client is seeking a highly skilled Assistant Area Manager to join their team. This role operates under a hybrid work setup, with the office based in Makati, Metro Manila.
Overview:
Reporting to the Senior Area Manager, the Assistant Area Manager will oversee and ensure the success of multiple stores within an assigned territory (8-20 stores). This role focuses on optimizing operational performance, driving sales, and minimizing costs.
Duties and Responsibilities
Store Operations
- Manage staffing concerns, including interviewing and recruitment of potential staff.
- Oversee and evaluate store staff performance through coaching, counseling, and appraising job results.
- Ensure compliance with quality standards, customer service excellence, and health and safety protocols through proper training initiatives.
- Regularly tour store locations to address colleague and customer concerns and resolve urgent operational issues.
- Coordinate training support for staff on product knowledge and stock management, in alignment with the Training Department.
- Respond promptly to customer complaints and comments.
- Establish and enforce operational, sales, and personnel policies to maintain efficient operations.
- Identify and implement business improvements, such as adjusting store hours to enhance competitiveness in the local market.
- Maintain awareness of retail trends, customer preferences, and competitor activities to guide store strategies.
Sales Management
- Review and analyze sales data, operational efficiency, store profitability, and market trends to create actionable recommendations.
- Monitor sales figures, forecast future sales volumes, and develop strategies to maximize profitability.
- Achieve financial objectives by preparing annual budgets, monitoring expenses, analyzing variances, and initiating corrective measures.
- Prepare and present detailed weekly and monthly sales reports by store and product category.
- Oversee sales operations, ensure targets are met, and manage sales teams within assigned accounts.
- Develop and implement creative sales strategies tailored to the territory and set targets for the sales team.
- Provide insights and feedback to improve store performance.
Product Management
- Collaborate with the Merchandising team to manage stock levels and optimize merchandise performance across stores.
- Assist in visual merchandising and monitor stock replenishment.
- Address inventory issues by coordinating with Supply Chain, Merchandising, and Warehouse teams.
- Gather and report customer and market feedback to relevant departments.
Marketing Support
- Implement marketing campaigns, sales strategies, and other company initiatives across assigned stores.
Human Resource Management
- Engage, develop, and motivate team members to maximize individual and team potential.
- Forecast staffing needs and develop recruitment strategies to maintain optimal workforce levels.
- Manage team performance through coaching, counseling, and performance evaluations.
- Provide training and development opportunities to address technical and behavioral skill gaps.
- Conduct additional activities as required to support team and organizational objectives.
Leadership Responsibilities
- Planning: Forecast needs, prepare plans and budgets, and develop streamlined policies and procedures.
- Organizing: Ensure coordination across teams through effective structure and regular communication.
- Leading: Foster a high-performing team aligned with the organization's vision and core values through rational decision-making, coaching, and employee recognition.
- Managing: Set performance goals, measure results, and implement improvement plans.
Qualifications
- Bachelor's degree in Business Studies, Administration, Marketing, or a related field.
- At least 3 years of experience in retail store operations.
- Strong sales and negotiation skills with a keen business sense.
- Proven ability to motivate and lead teams effectively.
- Strong initiative, enthusiasm, and interpersonal skills.
- Excellent communication and organizational skills.
- Ability to perform under pressure and manage competing priorities.
This role is ideal for dynamic and results-oriented individuals seeking a challenging yet rewarding opportunity in the retail industry.
