Customer Business Solutions

  • Sector: 供应链
  • Contact: Gandes Artanti Jhon Lukman
  • Client: Monroe Consulting Group
  • Location: Subang Jaya
  • Salary: Negotiable
  • Expiry Date: 24 June 2025
  • Job Ref: BBBH478696_1742970384
  • Contact Email: gandesartanti.jhonlukman@monroeconsulting.com.my


Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Business Solution (Senior Executive / Assistant Manager). This role will be in charge of commercializing and implementing the company's Business Solutions among customers, within the perimeter she/he is responsible for, taking in consideration commercial, operational and IS constraints.

Job Responsibilities:

  • Contribute to the information Management Global Offer commercialization
  • Raise Sales Force awareness and understanding of the Business Solutions and the use of its different modules (LINK, EDI, REPORTING)
  • Present our Global Business Solutions to clients
  • Customize specific demo based on requirements
  • Train customers to our Business Solutions tools (LINK, REPORTING)
  • Design and propose an Offer
  • Analyze customer needs in terms of Business Solutions and write related requirements
  • Support tenders in terms of Business Solutions
  • Ensure customer Business Solutions development and proper deployment.


Implement an offer

  • Write Business Offer operating process
  • Write requirements needs and/or functional requirements specification of Business Solutions systems evolution
  • Write specific requirements for EDI
  • Support Customers to all Business Solutions tools (LINK, REPORTING)
  • Ensure Level 1 support on Business Solutions applications to internal users * Build and provide key indicators (KPI, KOI, KFI)
  • Manage overall implementation project or focused on an expertise (LINK, EDI, Reporting).


Build internal Monitoring

  • Provide tools to teams in charge of Data Quality for internal monitoring
  • Train teams in charge of DQ on tools and/or internal reporting to cover any DQ discrepancies
  • Coordinate with MIS on technical issues raised by DQ issues


System Gap analysis

  • Detect potential dysfunctions and/or entries deficits in our business solutions systems and coordinate correctives actions with quality service (root causes)
  • React to any rising information related to process gaps


Process improvements

  • Provide elements for customers' contractual activity reviews
  • Participate to improvement plans and customer productivity implementation and monitoring
  • Conduct regular reviews with customer on Business Solutions deployment


Systems / tools improvements

  • Monitor the market's best practices
  • Come up with new ideas and suggest them to the team
  • Act as pilot for any substantial functionalities made by MIS


Alert/Inform Management

  • Alert and report dysfunctions to Management
  • Inform Management of any significant quality service deterioration


Support activities

  • Ensure Level 1 support to customer on Business Solutions tools
  • Create and maintain proper documentation on customer profile on the CBS scope


Specific Activities

  • Carrying out any other request made by their manager.


Job Requirement

  • Proven track record in a similar role, including team coordination leadership in an international environment.
  • Experience in management system implementation or maintenance
  • Problem solving and continuous improvements experiences
  • Master degree: Information Technology, Economics, International Affairs or Equivalent.
  • Good knowledge in overland, Air and Sea transportation.
  • Excellent presentation and communication skills in English.
  • Service minded personality and customer facing experience.
  • Operational excellence oriented
  • Well organized & structured mindset
  • Good knowledge of MS Office / BI & data visualization tools
  • Ability to work under pressure in a matrixed organization.
  • Ability to travel