Job Summary

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading comprehensive logistics services provider with areas including inland transport, warehousing & distribution, and e-commerce and project logistics.

Our respected client is partnered with thousands of logistics experts in 300 sites and 36 countries and 5,700+ logistics partners.

They are seeking a Customer Service Specialist that will be responsible for managing communications with logistics providers and addressing customer inquiries.

You will resolve delivery issues and customer concerns, maintain accurate system records, coordinate with principals on delivery matters, prepare and distribute delivery reports, and supervise the customer service team.

The job is in Pasig, Metro Manila, Philippines, and offers a day shift work arrangement.

Key responsibilities:

Monitoring of deliveries.

Follow up disposition from SEPCO for pending deliveries thru email, chat and/ or call.

Responds to customer inquiries in a timely manner.

Creates backload report and Incident Report (if necessary) for delivery returns

Collaborates with team members and other departments for any concerns that need to be addressed.

Proper filing of documents for easy backtracking of files.

Coordination withLSP regarding status updates of the following:

1. Shipments from pick up to delivery (Shipment Tracking)

2. Follow-up status of pending for deliveries.

3. IOD status and posting in System (Information of Delivery).

4. Ensuring the accuracy of IOD vs POD information (Proof of Delivery)

5. Gathers the delivery details if there are backload and needs disposition or immediate assistance from SEPCO Logistics

6. Ensures correct details in the LSP report to avoid misinformation.

7. On-time and accurate sending of visibility report daily

8. Inform SEPCO and SDS team immediately regarding shipments delays and the reason of delay (Force majeure / Vessel technical problems / LSP errors and internal problems etc.)

Key requirements:

At least Bachelor's Degree in Business Management, Supply Chain or any related course.

With minimum 3 years of experience in Customer Service

Logistics and transportation industry experience is required

With experience in report preparation

Good communication & Interpersonal Skills

Good level of proficiency in the use of Microsoft Office Excel particularly Pivot and Vlookup

Proven experience as a collaborative team player.

Organized with high attention to details