Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.
Job Responsibilities:
- Assist US office sales in obtaining insurance quotation.
- Address customer questions while ensuring customer satisfaction
- Communicate effectively via phone and email to service accounts. (Inbound CSR + chat or emails + backend responsibilities if needed)
- Assist in cross sales through referrals and account rounding.
Job Requirements:
- Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.
- Proficiency in spoken Mandarin is a must
- Possess a high school diploma, college diploma or degree in any relevant field
- Able to work around US time zone; 6PM - 2AM
