Field Service Engineer, APAC (Hybrid)
Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a multinational motorcycle manufacturing company, produces high-performance electric motorcycles. The company is located in Sta. Rosa, Laguna, Philippines.
Job Summary:
A Field Service Engineer APAC will provide field service to our Dealer network in the Asia Pacific region. Via your troubleshooting guidance, onsite training and on-hands repair support you effectively resolve technical-, electrical-, and mechanical issues. The suitable candidates have, besides good technical knowledges, a flexible and customer-oriented attitude and possesses strong integrity and self-managing capabilities. In this position significant travel is required throughout APAC. The Field Service Engineer APAC is a full-time position within an open culture which promotes and inspires a highly committed and dedicated team to deliver premium service to our Dealer network. In this role you report directly to the PH Operations Manager.
Responsibilities:
* Provide field service support in a pleasant, professional, courteous and timely manner to adequately resolve dealers' issues.
* Conduct repairs and support maintenance activities.
* Provide Technical Training.
* Write Service reports and record details of interactions with partners in our Salesforce CRM system.
* Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
* Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
* Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
* Where necessary, draft service bulletins or service instructions.
* Participate and deliver your feedback to further improve Technical Training programs to improve overall technical skills within the Dealer network.
* Proactively communicate with colleagues in the Philippines office and EU Director of CX After Sales to ensure service standards are met and Dealer satisfaction is maintained.
* Partner Portal guidance and onsite support with Warranty administration processes.
* Provide troubleshooting and diagnostic guidance
Qualifications:
* Bachelor of Science in Mechanical / Electrical Engineering or any equivalent courses with at least 5 years of relevant experience in field works.
* Proficient in English. Other languages are a plus.
* Certified to work on high-Voltage systems is a plus.
* Proficiency with computer applications, including Windows Word and Excel;
* Experienced user of Industrial Standard electronic test devices, instruments and tools (understanding of motorcycles, automobiles or electric vehicles are highly beneficial).
* Must be able to demonstrate proficiency with a computer including connecting external devices, and configuring systems with new software
* Independent, flexible, assured and customer-oriented attitude.
* Ability to carry responsibility and withstand pressure.
* Willing to travel to APAC regions.
