Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global group of life sciences companies that provides a wide range of analytical testing solutions to clients across different industries.
Key job responsibilities:
1. Recruiting and people management
- Setting local salary ranges, benefits, and addressing people management issues.
- Conducting interviews, select the best IT talents and orchestrate the recruitment process end-to-end to align with internal demand.
- Managing the entire offer process, overseeing onboarding, and maintaining employer branding.
- Fostering a community among employees and managing direct and indirect reports.
- Conducting satisfaction surveys, acting on feedback, and organizing team-building events.
2. Finance/ Administration/ Legal
- Overseeing financial operations including approval of reports, invoices, and financial audits.
- Managing cash flow, ensuring sufficient funds for operations, and handling financial discrepancies.
- Representing legally the Delivery Center towards local authorities and handling the needed administration.
- Overseeing legal compliance, liaising with external legal and accounting services, and managing employment-related paperwork.
- Handling IT and office logistics including hardware inventory and office network connections.
- Managing the Deliver Center Operations KPI's (Time to recruit, attrition, bench, Supply - Demand balance)
3. IT excellence
- Implementing key IT engineering practices along with the IT Quality management system and corresponding processes (Agile, ITIL, Project Management).
- Ensuring a well implemented IT Service Management (Design, Transition and Operations) to deliver off/ near-shore IT Operations.
- Meeting the service targets (SLAs & KPIs), quality standards and customer requirements and establish a strong working relationship with various stakeholders.
- Engaging with the organization's stakeholders to understand their requirements, provide updates on project progress, and address any concerns or issues that may arise.
4. Strategic Initiatives
- Leading strategic projects as directed by senior management.
- Participating in leadership meetings and preparing reports on operations and activities.
Skills and domain expertise:
- Excellent interpersonal, leadership, negotiation, communication and analytical skills.
- Excellent People Management skills with a strong commitment to customer service excellence.
- Ability to work with geographically separated teams is a must, planning, organization and management of the work.
- Precision, reliability, dynamism and flexibility.
- Ability to manage complex and large projects.
- Self-managed (self propelling) leadership style is highly preferred.
- Good IT technical background with an ability to give instructions to a non-technical audience.
- Understanding of accounting principles, balance sheets, financial reports.
- Excellent written and verbal communications skills.
- Team and People management skills.
- Strong knowledge of software development processes
Key job requirements:
- Bachelors or master's degree in computer science, or Information Technology, or related field. MBA is a plus.
- Industry certifications such as TOGAF, Azure/AWS, ITIL are a plus
- 15-20 years of experience in leading and managing teams and integrating their results and executing strategic initiatives
- Should have handled or lead the General Management topics such as Budget Management, Finance reporting, Human Resources including Talent Acquisition, Talent Development and other administrative support functions
- Experience as leader in the area of IT Solutions Development (Software lifecycle management) in an Agile environment.
- Proven expertise in software development & deployment, Infrastructure service delivery and Global IT operations.
- Experience of setting, adhering to and achieving/exceeding SLAs.
- Experience working in an international environment with teams and internal clients across the world.
- English proficiency is essential as it will be the main language required by the successful candidate during work-related tasks and projects. Proficiency in other languages is highly appreciated.
