Award-winning recruitment consulting firm Monroe Consulting is collaborating with a Global Data Center company looking to onboard an IT Operations Lead to support company's infrastructure, network, and security development and operations. This job is based in Jakarta.
Job Description:
- Oversee the continuous maintenance and support of the company's systems infrastructure, ensuring 24/7/365 availability. This includes managing networking, telephony, security, and physical security systems.
- Ensure compliance with Corporate ISO 20000 and 27001 certifications by maintaining reports from ITSM and SMS systems.
- Manage ISO compliance and related documentation for all IT assets, while overseeing team members responsible for IT configuration items and assets such as servers, desktops, laptops, phones, printers, software, licenses, and peripherals.
- Lead detailed requirements analysis and provide accurate project cost and time estimates.
- Develop and execute strategic project plans to ensure efficient delivery.
- Lead, mentor, and guide a diverse team, fostering collaboration and inclusivity.
- Assign tasks based on team members' skills and project demands on a daily/weekly basis.
- Conduct code reviews to ensure adherence to coding standards and best practices.
- Implement and oversee strong quality assurance protocols.
- Manage project timelines, proactively addressing potential delays.
- Provide clear project updates to stakeholders and maintain effective communication in English.
- Collaborate with cross-functional teams to ensure smooth project execution.
- Establish communication channels and hold regular team meetings to keep the project on track.
- Address development concerns through established communication channels.
- Oversee day-to-day project operations, introducing streamlined processes where needed.
- Identify and pursue opportunities for process improvements.
- Build and maintain strong relationships with stakeholders, addressing their concerns proactively.
- Implement user satisfaction surveys to ensure a high level of service quality.
- Foster open communication within the team and with clients, ensuring a calm and professional tone.
- Optimize task assignments based on team expertise and ensure efficient resource allocation.
Job Qualification:
- A minimum of 10 years' experience in leading the design, integration, and management of enterprise infrastructure solutions.
- Strong ability to communicate effectively with both technical and non-technical audiences at all levels.
- Capable of prioritizing workloads efficiently in a dynamic, fast-paced environment while maintaining attention to detail and organization.
- Excellent interpersonal, written, and verbal communication skills, with the ability to engage with internal and external stakeholders at various levels.
- Able to work under pressure while consistently meeting tight deadlines.
- Strong analytical and problem-solving skills, with creative approaches to resolving issues.
- Ability to work independently while contributing effectively to team efforts.
- Experience in analyzing data to develop Key Performance Indicators (KPIs).
