Executive Recruitment company Monroe Consulting Group is currently working with a leading international trading asset company and theyre looking for a dynamic IT specialist to join their team.
As an IT Specialist, you will be responsible for supporting the Level 2 and 3 of IT infrastructure and operations, both on-premise and cloud-based, as well as business continuity controls.
You will work closely with cross-functional teams to address cybersecurity risks, ensure business continuity, improve resilience, and drive the company's business goals.
Job Responsibilities:
- Helpdesk & IT Service Management:
- Provide first-level support for IT issues across three shifts.
- Assist with account access, VPN, network connectivity, and endpoint troubleshooting.
- Ensure proper documentation and handover of issues between shifts.
- Monitor IT service level trends and maintain the IT Configuration Management Database (CMDB).
- Support IT change management and manage after-office emergency changes.
- Incident & Problem Management:
- Follow up on incidents and resolve issues timely.
- Support production and security incident management.
- Ensure timely escalation of security incidents.
- Business Continuity & IT Disaster Recovery (DR):
- Support the company's Business Continuity and IT DR program.
- Assist in conducting Business Impact Analysis (BIA) and document IT system DR requirements.
- Help with IT DR testing and maintain system backup inventories.
- IT Operations Support:
- Assist with IT security training and awareness.
- Support risk reporting, vulnerability scanning, and penetration testing.
- Maintain outsourcing registers and vendor due diligence processes.
Job Requirements:
- 2-3 years of experience in Helpdesk, IT Service Management, IT Disaster Recovery, or IT operations.
- Excellent problem-solving and analytical skills with keen attention to detail.
- Experience with DevOps, cloud platforms like AWS or Azure, and core IT infrastructure is a plus.
- Certifications (ITIL, COBIT, TOGAF, CBCP) are advantageous.
