Role Overview:
The Senior Systems Administrator/Engineer - Endpoint Management is responsible for overseeing and managing endpoint management tools, ensuring a seamless configuration, administration, and support of endpoint systems. This role requires in-depth technical expertise to analyze existing configurations, deploy updates, and troubleshoot issues while working closely with global teams to maintain optimal system performance.
Key Responsibilities:
Endpoint Management and Coordination:
- Act as the primary point of contact for endpoint management tasks, collaborating with global teams across different sites.
- Evaluate and optimize configurations for tools such as Ivanti, Intune, GPO, and JAMF.
- Determine and implement best practices for endpoint tool administration and support.
- Administer and maintain the health, availability, and functionality of endpoint management tools.
Configuration and Troubleshooting:
- Provide installation, configuration, and extensive troubleshooting for endpoint tools.
- Diagnose and resolve endpoint tool issues, including performing root cause analysis.
- Design and implement software packaging and patching strategies for Windows desktops.
- Manage OS patching and support for Linux and Apple Macintosh users.
Deployment and Automation:
- Assist in Windows desktop OS deployment and automated build processes.
- Design and implement business applications/packages into endpoint management tools.
- Administer software distribution, including Microsoft security updates and standard desktop software.
- Prioritize and coordinate security patch and software testing schedules and distributions.
Collaboration and Reporting:
- Develop partnerships and collaborate with IT teams to ensure smooth endpoint management.
- Regularly create, submit, and present endpoint management reports and dashboards.
- Produce project plans and root cause analysis documents and report progress to management.
- Identify and recommend updates, patches, and upgrades for deployment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience in Endpoint Management administration, packaging, and supporting environments of 5,000+ users.
- Hands-on experience with endpoint management tools such as Ivanti EPM, Intune, JAMF, and Active Directory Group Policy (GPO).
- At least 3 years' Windows administration experience and a strong understanding of network concepts.
- Experience in managing Linux and Apple Macintosh endpoint environments is a plus.
- Excellent written and verbal communication skills, with the ability to influence and engage non-technical audiences and senior management.
- Strong interpersonal skills, customer orientation, and team collaboration abilities.
- Effective decision-making skills and a proactive approach to problem-solving.
Benefits:
- Competitive salary
- [Include additional benefits, such as HMO coverage, allowances, government-mandated benefits, and opportunities for professional development.]
