Executive Search Firm Monroe Consulting Group Philippines is recruiting in behalf of our respected client, a known Restaurant chain here in the Philippines. We are looking for a Shift Manager primarily responsible for managing shift manager operations and achieving shift targets.
Key responsibilities:
Cost Management
- Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses.
- Ensures sales and cost management targets are translated to specific shift targets
- Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check.
- Manages food and labor cost during the shift by controlling food wastage and proper labor positioning.
Managing Service Standards and Marketing Programs Execution During the Shift
- Engages with customers and role models service standards. Handles customer complaints in accordance to Yellow Cab customer complaint resolution and escalation procedures.
- Monitors and troubleshoots barriers to service and delivery time during assigned shift.
- Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.)
- Incorporates execution and monitoring of ongoing marketing promos.
Restaurant Systems Execution through Effective Shift Management
- Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems.
- Performs purchasing, ordering and inventory management tasks.
- Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manager.
Staffing and Scheduling
- Communicates shift targets to team members, motivates and guide as needed.
- Implements staff schedule according to plan.
- Checks staff schedule and complete position plan.
- Monitor actual sales projections vs. the number of staff and adjusts accordingly.
Key requirements:
- Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses
- At least Two (2) years related Operations experience in a Supervisory preferably in a food service industry.
- Computer skills including some Microsoft software and register skills.
- Adept in computer operations and usage of simple office machines (i.e. fax, scanner)
- Project Management Skills
