Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution that is making its mark in the innovation realm. Our esteemed client is seeking an experienced professional to be their FVP, Credit Card Operations Processing Control, to be responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. You will lead and manage the Card Operations Processing Centre team and related stakeholders, including counterparts in Singapore.
Job Responsibilities:
* Lead the COPC team
* Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met
* Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
* Conduct internal reviews / tests to ensure compliance
* Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
* Proactively manage and resolve customers' and business units' feedback and queries promptly
* Drive operations related projects & process improvements
* Lead and coach staff to a high standard of performance, productivity and service quality
* Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to;
* Ensure that operation procedures are kept up to-date;
* Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality
Job Requirements:
* Bachelor's degree (minimum)
* At least 10 years of retail banking operations, especially in Credit/Debit Cards Operations
* At least 10 years of team management experience with a minimum size of 20
* Able to multi-task and cope with change and diversity in a fast-paced environment
* Experience in change management projects, including successful RPA and automation implementations.
* Strong organizational and management skills with strong leadership qualities
* Strong analytical and problem-solving skills
* Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
* Ability to think objectively and 'think outside the box' when analyzing issues
* Ability to work under pressure
