Monroe Consulting Group, an executive search firm, is recruiting a Credit and Collections Manager for a leading Food FMCG company based in Navotas, Manila. This role reports directly to the VP for Finance/Chief Financial Officer. The Credit and Collections Manager is responsible for leading a team of credit and collections staff to ensure accurate creditworthiness assessments, timely collection of outstanding payments, and maintaining the overall financial health of the organization. This position provides guidance and support to the team, develops credit policies, monitors credit limits, and implements strategies to optimize cash flow while maintaining positive customer relationships. Work is onsite, schedule is Mondays to Fridays, 8am to 5pm.
Duties and Responsibilities:
- Supervise and guide a team of credit and collections staff, setting performance targets and conducting regular evaluations.
- Foster a collaborative, customer-focused team environment through effective communication and regular meetings.
- Develop and enforce credit policies and procedures, assessing creditworthiness and setting appropriate credit limits and terms.
- Collaborate with sales and customer service teams to resolve credit-related issues and provide recommendations.
- Implement collections strategies to ensure timely payments, analyzing aging reports and prioritizing efforts.
- Communicate with customers to resolve payment issues, negotiate plans, and address inquiries or disputes.
- Coordinate with collection agencies and legal teams for escalated cases, maintaining positive stakeholder relationships.
- Liaise with customers to understand needs, address concerns, and maintain satisfaction.
- Collaborate with sales teams to identify risk mitigation opportunities and support business growth.
- Prepare regular reports on credit assessments, collections performance, and key metrics.
- Analyze data to identify trends and areas for improvement, presenting findings to senior management.
- Identify and implement opportunities to streamline credit and collections processes, enhancing efficiency.
- Collaborate with cross-functional teams to implement process changes and monitor effectiveness.
- Develop and maintain standard operating procedures (SOPs) for credit and collections activities.
Qualifications:
- At least 5 years of experience in credit and collections management.
- Certified Public Accountant (CPA) designation.
- Strong analytical skills.
If you are interested in this challenging and rewarding role, please submit your resume for consideration.
