Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a well-trusted independent logistics service industry. Our respected client is seeking a Customer Service Staff with at least 1 year of experience in sales logistics or equivalent. The job is based in Parañaque, Philippines.
Job Summary
The Customer Service Staff plays a vital role in ensuring excellent client service and smooth coordination across various logistics functions. This position is responsible for handling inquiries, preparing proposals, managing shipment bookings, and maintaining strong client relationships. Additionally, the role involves assisting with account management, sales support, and operational tasks to meet customer expectations effectively.
Job Responsibilities
- Inquire and secure standard and special rates/charges from overseas agents, carriers, brokers, truckers, and consolidators.
- Prepare and send proposals to clients, organize follow-ups, and generate sales leads.
- Coordinate shipment bookings with clients, overseas agents, co-loaders, carriers, and brokers, ensuring proper endorsement to the operations team.
- Address customer complaints by taking timely action and providing reports.
- Assist with client onboarding for new accounts and ensure proper maintenance and filing of client records.
- Conduct telesales for active and inactive accounts and join sales visits or client meetings when necessary.
- Manage accounts receivable follow-ups and collections for assigned accounts, including sending Statements of Account (SOA).
- Update and maintain destination charges for shipping lines and tariffs for LCL imports.
- Prepare Standard Operating Procedures (SOPs), Service Instructions (SIs), and Booking Shipping Instructions (BSIs) for assigned accounts.
- Attend required training sessions and represent the company in meetings with shipping lines and consolidators as needed.
- Serve as a backup for preparing weekly and monthly reports and assist the department with additional duties assigned by the Sales/Customer Service team.
Job Qualifications
- At least 6 months to 1 year of experience in customer service, logistics, or a related field.
- Strong communication and organizational skills with the ability to multitask and prioritize.
- Proficient in preparing quotations, handling sales calls, and coordinating bookings with clients and agents.
- Knowledge of logistics processes, including rate inquiries, shipment coordination, and client onboarding.
- Ability to generate and maintain accurate client records and reports.
- Experience in accounts receivable follow-ups and handling customer complaints is preferred.
- Willingness to attend meetings, sales visits, and training sessions as required.
All applications will be treated in the strictest of confidence. If you are a suitable match for this position, please send your application
