Customer Success Manager (Telco)

  • Sector: 基础设施和电信
  • Contact: Nabila Putri Primanesha
  • Client: Monroe Consulting Group
  • Location: Jakarta
  • Salary: Negotiable
  • Expiry Date: 20 January 2025
  • Job Ref: BBBH471405_1729590231
  • Contact Email: Nabila.primanesha@monroeconsulting.com

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Multinational Infrastructure Provider (FTTH/Fiber Optic) company to hire Customer Success Manager role. This role will be located in Jakarta with full WFO policy.

Key Responsibilities:

  • Manage customer onboarding, ensuring quick integration for ISPs to begin sales efficiently.
  • Provide strategic advice to ISPs on go-to-market strategies, including pricing, products, branding, and market growth in the B2C sector.
  • Act as a customer advocate by addressing issues, improving satisfaction, and resolving service delivery challenges.
  • Build and maintain strong relationships with ISP partners.
  • Collaborate with sales teams to boost revenue through up-selling, cross-selling, and minimizing churn.

Requirements:

  • > 7+ years of experience in FTTH Sales, Operations, or Marketing Strategy.
  • Proven ability to work with ISPs to drive growth in both B2B and B2C spaces.
  • Strong understanding of FTTH networks and proven experience in customer relationship management.
  • Fluent in both Bahasa and English.
  • Excellent communication, problem-solving, and project management skills.