- Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
- Demonstrate excellent incident & problem response and resolve the issue within SLA.
- Demonstrate excellent service request handling from other parties within SLA.
- Demonstrate excellent efficiency in automating tasks and reducing manual effort.
- Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
- Responsible on handling incident & problem resolution
- Responsible on deployment activity
- Enable automation prosess on each product
- Understand customer (internal & external) needs and deliver the expected outcomes.
- Execute of plans and strategies.Faster a customer-focused working environment with clear responsibilities and expectation.
- Creating and execution deployment strategy
- Establish and maintain active and constructive relationships with other team in the organization. (internal)
- Risk/Findings audit to be fulfilled
- Perform support good corporate governance in their specific areas of work.
Qualifications
Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 2 years' experience.
Knowledge
- ISO 8583
- Cloud Technology
- RestAPI
- Networking
- Postman / API testing
- ITIL v4 / IT Service Management
- Agile MethodologyFinancial Digital Product (Biller, disbursement, virtual account, QR)
Non-Technical
- Learning skills
- Risk Analysis
- Reporting and emergency response planning
- Strong relationship management
- Excellent communication and interpersonal skills
- Strong motivational and empowerment skills
- Commitment and reliable
- Outstanding organizational and leadership skills
- Take initiative and remain calm under pressure.
Technical
- Database System (Oracle DB/ Maria DB/ Postgress)
- Docker
- Kubernates
- Windows
- Linux
- SQL Query
- Elastic, Logstash, Kibana (ELK)
- CI/CD
- Scripting (bash / python)
