Monroe Consulting Agency is working with a leading logistics company to hire an Operations Coordinator. this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.
Job Responsibilities
Day to day Operations:
- First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
- Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standard s and work instructions
Request and Incident Management:
- Handling of customer requests and supply chain incidents / disruptions
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management:
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investigate data inconsistencies
Support reporting and performance measurement:
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
- Support analysis of standard KPIs and reports and identify / suggest areas for improvement
Supplier Management:
- Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
Process Governance:
- Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
- Support implementation of changes to processes or policies as determined by the process owners
Job Requirements
- Minimum a Diploma or equivalent in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
- Minimum 1 year of working experience
- Fresh graduates with logistics or supply chain related educational background may be considered
- Strong computer skills and good working knowledge of Microsoft Office
- General understanding of Supply Chain Management concepts and logistics processes
- Fluency in English and Mandarin
- Ability to work under pressure in a fast- paced environment
- Proven ability to get things done and a team player
- Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
- Customer service oriented
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
- Fresh graduates are welcome to apply
