Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a growing shared service company that provides solutions for all businesses. Our respected client is looking for a Quality and Training Officer who will oversee the development and implementation of quality assurance frameworks, change management strategies, continuous improvement initiatives, and training programs to ensure operational excellence and seamless transitions. This role is on a hybrid work arrangement and will be reporting to the HR Manager of Global Business Service.
Tasks and Responsibilities:
Quality Assurance and Continuous Improvement: - Establish and implement quality assurance frameworks to uphold operational standards and drive continuous improvement within the HR SSC.
- Champion the adoption of lean principles and Six Sigma methodologies to streamline processes and enhance efficiency.
- Identify areas for improvement through comprehensive data analysis and lead initiatives to optimize HR processes.
Change Management and Training: - Develop and implement change management frameworks tailored to the HR SSC's needs, ensuring effective organizational transitions.
- Create comprehensive training curricula aligned with change management strategies to support employee development and transition readiness.
- Assess the effectiveness of training programs and adjust strategies as necessary to meet evolving needs.
- Facilitate process and process improvements training, whenever appropriate
Process Automation Integration: - Collaborate with stakeholders to identify opportunities for process automation and enhancement within the HR SSC.
- Contribute to the development and implementation of an automation roadmap, overseeing the integration of automation solutions to optimize processes.
- Lead piloting and testing of automation solutions, making data-driven decisions to improve performance and efficiency.
Communication and Stakeholder Engagement: - Communicate change initiatives, quality standards, and training programs to all relevantstakeholders, ensuring engagement and alignment.
- Foster strong relationships with country stakeholders, HR teams, and cross-functional partners to facilitate collaborative change and improvement initiatives.
Job Requirements:
- At least 3 years of experience in quality assurance in the shared service industry.
- Bachelor's degree in Psychology, Human Resources or any related field.
- In-depth experience in Change and/or Project management
- Preferably with Six Sigma Yellow/Green belt certification.
- Proficiency in lean methodologies and experience in implementing automation solutions such as RPA and chatbots.
- Strong understanding of HR processes and systems, with a focus on driving operational excellence.
- Excellent project management skills with a proven track record of implementing effective change strategies and process improvements.
- Outstanding communication and presentation abilities, with the capacity to build strong relationships across different functions and levels.
- Analytical mindset with strong problem-solving capabilities and a focus on data-driven decision-making.
- Ability to thrive in a fast-paced and dynamic work environment, demonstrating adaptability and innovation in driving continuous improvement.
- An individual contributor with strong interpersonal, collaboration, and influencing skills.
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