Monroe Consulting Group is partnering up with a leading online payment platform provided, in seeking a seasoned Senior Key Account Manager to own and grow client relationships across the Asia region.
As the sole Senior Key Account Manager based in Malaysia, you will play a pivotal role in continuing the company's growth and success. Reporting directly to the Head of Relationship Management, you will be responsible for maintaining and growing key partnerships within Asia.
Your expertise in building and nurturing high-value client relationships, at a C-Suite level, will be instrumental in ensuring long-term customer satisfaction and loyalty. You will possess exceptional communication and interpersonal skills to foster deep client relationships, prepare and conduct in-depth business reviews, and drive business growth.
Key Responsibilities:
- Embed the company as an integral part of clients' business through deep understanding of their needs.
- Protect existing revenue while proactively identifying and pursuing new growth opportunities within key accounts.
- Develop and execute strategic account management and engagement plans.
- Lead and develop a team of Account Executives in the Malaysia office.
- Build and maintain strong relationships with key stakeholders at all levels within client's and the company's organisations with a focus on C-Suite.
- Prepare and deliver compelling business reviews to clients including data analysis and insights.
- Continually drive optimization and growth, while reporting to key stakeholders on results, both internally and within customers' business.
- Accurately forecast.
- Negotiate commercial arrangements with customers.
You must be able to:
- Build customer relationships then positively, proactively, and confidently manage these relationships, across multiple stakeholders and functions.
- Embed the company into the customers business while understanding their business and a deep level.
- Protect existing revenue and drive growth opportunities.
- Manage multiple priorities, keeping a sense of calm and a super star in managing customer expectations.
- Able to recognise areas of improvement, off-trend or skewed data, patterns that are not consistent which may flag areas of improvement - and liaise with stakeholders to mitigate.
- Develop a proactive engagement plan for each account, ensuring internal and external stakeholders are aligned. Including travel to customer sites.
- Prepare and manage account plans for each customer.
- Prepare, coordinate key stakeholders, and conduct quarterly business reviews with customers.
- Negotiate commercial arrangements and reviews with customers, demonstrating commercial and financial acumen.
- Accurately forecast.
- Prepare and confidently present data and presentations as required.
- Keep across trends in payments, ensuring you can develop knowledge and act as a trusted advisor to your portfolio.
- Be self-motivated, and driven, in a different country from leader.
Requirements
- A minimum of 10 years' experience in a similar role.
- Proven track record in managing and growing key accounts in the payments industry.
- Proven leadership success.
- Deep understanding of the payment's ecosystem, subscription-based business models preferred.
- Strong commercial acumen, including contract negotiation and financial analysis.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work autonomously and collaboratively in a global matrix environment.
- Fluency in English is mandatory
