Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of one of the healthcare application companies in the Philippines for a Customer Success Manager. The position will work on supporting the customers as they transition from sales prospects to active users. S/he will be the primary point of contact for our clients, ensuring their success and satisfaction with our services, will build strong relationships with clients, understand their needs and goals, and work collaboratively with internal teams to drive adoption, retention, and expansion opportunities. The role is an individual contributor directly reporting to the Enterprise Head. Work setup is 2x a week onsite and 3x a week work from home, from Mondays to Fridays.
Key job responsibilities include:
- Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives.
- Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services.
- Onboard new clients, ensuring a smooth implementation process and providing training and support as needed.
- Develop and execute strategic account plans to drive adoption, retention, and expansion within existing accounts.
- Meet and/ or exceed quarterly and annual revenue targets with efforts on upselling and cross-selling to clients.
- Collaborate cross-functionally with enterprise, marketing, governance, product, and tech teams to ensure a seamless customer experience and resolution of any issues or concerns.
- Conduct regular check-ins and business reviews with clients to review progress, gather feedback, and identify opportunities for growth.
- Stay informed about industry trends, best practices, and competitor offerings to provide insights and recommendations to clients.
Key job qualifications include:
- Bachelor degree in Business or any related course
- Bachelor's degree in business, marketing, communications, or related field.
- At least 4-5 years of experience in a customer-facing role, preferably in customer success, account management, or sales.
- Has a proven track record of building strong client relationships and driving customer satisfaction and retention.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients of varying levels of seniority.
- Strong problem-solving skills and the ability to think strategically to identify and address client needs.
- Team player with an outstanding ability to collaborate, understand, and empathize with others
- Proven ability to manage multiple priorities and thrive in a fast-paced environment.
- Experience working with hubspot software and/or other customer success tools is a plus
- Willing to have a work setup of 2x a week onsite and 3x a week work from home, from Mondays to Fridays
