Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Division is partnered with a with a renowned organization in hospitality to look for a Operations Director with proven track record in revenue growth to be based in their eco-tourism Resort in Taman Negara, Pahang.
As the Operations Director, you will be responsible for overseeing the daily operations of the hotel, while ensuring efficient and effective management of all operational departments. If you are a strategic thinker with strong leadership skills to drive operational excellence, enhance guest satisfaction, and achieve financial goals, this would be the ideal role for you. The Operations Director will work closely with the General Manager to implement the hotel's vision, mission, and values.
Job Responsibilities:
- Operational Management:
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
- Ensure all operations are aligned with the hotel's standards and policies.
- Monitor and analyze operational performance, implementing improvements as needed.
- Guest Experience:
- Ensure exceptional guest service and satisfaction by maintaining high standards of hospitality.
- Address and resolve guest complaints and issues promptly and effectively.
- Regularly review guest feedback and implement strategies for continuous improvement.
- Financial Management:
- Develop and manage the operational budget, ensuring cost control and profitability.
- Monitor financial performance and prepare reports for the General Manager.
- Implement revenue management strategies to optimize occupancy and average daily rate (ADR).
- Staff Leadership:
- Lead, mentor, and develop departmental managers and their teams.
- Foster a positive and collaborative work environment.
- Conduct regular performance evaluations and provide training and development opportunities.
- Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations.
- Maintain a safe and secure environment for guests and staff.
- Oversee health and safety protocols, including emergency procedures and security measures.
- Strategic Planning:
- Contribute to the development and implementation of the hotel's strategic goals and objectives.
- Identify opportunities for growth and innovation within the operations.
- Collaborate with the sales and marketing team to enhance the hotel's market presence and reputation.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
- At least 10 years of experience in hotel operations, with at least 5 years in a senior leadership role within a luxury or five-star hotel.
- Strong financial acumen and experience managing budgets.
- Exceptional leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in hotel management software and Microsoft Office Suite.
