Professional Services Executive Search | Monroe Consulting Group

Marketing Lead (IT)

Monroe Consulting Group Indonesia is currently recruiting for a multinational IT Consulting Group based in Jakarta. We seek a seasoned Marketing Lead professional with a strong background in B2B marketing strategies both offline and online marketing. Requirements: Minimum 3 years of working experience in marketing, working on different touchpoints (online and offline), handling end to end marketing campaign from ideation to execution Possess strong logical, analytical, and critical thinking abilities in identifying problems and coming up with effective solutions Strong project management skill and ability to deal with multiple projects effectively Highly creative and proficient content marketer, able to think out of the box and create compelling content strategies Great communication skill Resilient and outspoken personality Ability to lead a team and collaborate well with cross functional teams Possessing knowledge or having interest in IT sector is preferred but not mandatory Experience to handle B2B is preferred but not mandatory Experience to handle an event is preferred but not mandatory Responsibilities: Build Marketing strategy for subsidiaries in CTI Group Leading and monitoring implementation of marketing initiatives by maintaining operational excellence and high standard execution Budget planning and monitoring to deliver the most optimal ROI from each marketing activity Work with cross-functional teams to execute marketing activities Track and review team KPIs to ensure consistent measurement to improve marketing performance Ensures excellence in execution

Indonesia
Permanent
Negotiable

Sales Manager (IT)

Monroe is hiring for our client, an IT Consulting, is on the lookout for an experienced Sales Manager to handle their ERP, HRIS, and hardware managed service solutions. This opportunity is based in Jakarta, Indonesia. Key Responsibilities: Aggressive approach into the primary growth sector of FSI, Manufacture, Infrastructure, Mining, and Government. Active prospecting & opportunity development. Develop strong relationships with our customer base at all levels Developing & Meeting sales targets set out on an annual basis. Participation in product development & Go-To-Market activities. Requirements: Candidates with 8 - 10 years in similar fields (IT Consulting or Software Development company). Experienced on leading a team. Proficiency in English is a must. Must have initiative and able to work with minimum supervision. Must have good written or oral communication skills.

Jakarta
Permanent
Negotiable

Project Business Analyst (Software)

International award-winning executive recruitment specialist Monroe Consulting Group Indonesia is recruiting on behalf of a multinational Software as a Service company providing digital solutions for the retail sector looking to onboard an IT Business Analyst Lead (IT BA Lead) to spearhead projects and provide leadership to the team. This job is based in Jakarta, Indonesia. Job Overview: Define project objectives, scope, and deliverables in partnership with stakeholders, ensuring alignment with business and technical feasibility. Develop and continuously update project plans to track progress and achieve key milestones. Manage escalations, resolve conflicts, and implement solutions to maintain seamless project execution. Oversee cross-functional teams to ensure projects are completed within scope, budget, and timeline. Guide, mentor, and inspire team members to foster collaboration and accountability. Proactively handle scope, timeline, and budget changes to ensure project success. Identify, evaluate, and mitigate risks to minimize disruptions. Build and sustain strong relationships with clients, vendors, and internal stakeholders. Clearly communicate project status, risks, and updates to all involved parties. Ensure deliverables meet established quality standards and client expectations. Work with technical teams to design solutions that meet business requirements and facilitate implementation. Qualifications & Skills: Bachelor's degree in Project Management, Business, IT, or a related discipline. Minimum of 5 years of project management experience, ideally in the technology sector. Expertise in Agile, Waterfall, and other project management methodologies. Project management certifications (e.g., PMP, Agile, Scrum) are a strong advantage. Proven ability to successfully manage and deliver projects within defined objectives. Strong stakeholder management skills, with the ability to navigate complex environments. Proficiency in project management tools such as Jira, Trello, MS Project, and MS Office Suite. Effective leadership and team-building capabilities to drive collaboration and accountability. Self-motivated, adaptable, and capable of managing multiple projects in a dynamic environment. Strong problem-solving, decision-making, and organizational skills. Excellent communication and interpersonal abilities, with a results-driven approach.

Jakarta
Permanent
Negotiable

Site Reliability Engineer (E-Commerce)

International award-winning executive recruitment specialist Monroe Consulting Group Indonesia is recruiting on behalf of one of the leading marketplace platform in Indonesia, looking to hire an experienced Sr. DevOps Engineer. This job is based in Jakarta, Indonesia. Job Description: Facilitate communication and collaboration between core infrastructure, security, QA, and development teams. Ensure the reliability and performance of applications and their supporting infrastructure and providing 24/7 support on application and infrastructure Automate and optimize development and deployment workflows Design, implement, and manage infrastructure using Infrastructure as Code (IaC) Lead production readiness assessments for new applications Work closely with development teams to understand application architecture and optimize performance Identify gaps in application and infrastructure monitoring, implementing effective observability solutions Handle incident response, conduct root cause analysis, and develop long-term solutions to prevent recurring issues Reduce manual effort by automating repetitive operational tasks Job Requirement: 6+ years of experience managing large-scale, high-traffic microservices and infrastructure with strong troubleshooting abilities Expertise in deploying, managing, and troubleshooting containerized environments using Docker or similar technologies Having 5 years of experience with Kubernetes or OpenShift Posses 2+ years of experience with Helm charts. Strong background in Linux administration, including memory management, storage, and networking. Solid understanding of networking protocols such as DNS, TCP/IP, UDP, routing, and load balancin Hands-on experience with monitoring and logging tools such as New Relic, DataDog, Prometheus, Grafana, and the ELK stack. Proficiency in GitOps methodologies and Infrastructure as Code tools like Terraform Extensive experience with AWS or other cloud infrastructure platform Proven ability to build and maintain CI/CD pipelines using Jenkins, GitLab, or similar tool Familiarity with data technologies such as Kafka, RabbitMQ, Redis, or Elasticsearch is a plus Strong programming skills in scripting languages like Bash, Python, or Go Ability to collaborate effectively across teams and influence technical decision Solid foundation in computer science, software development, and networking principles

Jakarta
Permanent
Negotiable

GM Technology - Digital Transformation Mining

International award-winning executive recruitment specialist Monroe Consulting Group Indonesia is recruiting on behalf of one of the biggest Mining Companies in Indonesia looking to onboard a GM of Technology. This job is based in Jakarta, Indonesia. Key Responsibilities: Develop and execute the IT strategy to support business objectives and operational excellence. Lead digital transformation initiatives to modernize processes and enhance efficiency in mining operations. Implement automation and smart mining technologies, including IoT, AI, and cloud solutions. Oversee IT infrastructure, cybersecurity, and data management to ensure security and reliability. Collaborate with cross-functional teams to integrate technology-driven solutions for improved productivity. Manage IT budgets, vendor relationships, and technology investments for cost efficiency. Ensure compliance with industry regulations, safety standards, and best practices. Provide leadership, mentorship, and development opportunities for the IT team. Stay up to date with emerging technologies to drive continuous innovation and improvement. Qualifications & Experience: Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. 10+ years of IT leadership experience, preferably in the mining, manufacturing, or industrial sectors. Proven track record of leading digital transformation and automation projects. Strong knowledge of mining technologies, including IoT, AI, automation, and cloud computing. Experience in managing large-scale IT infrastructure and cybersecurity frameworks. Strong leadership, strategic thinking, and project management skills. Ability to work in a dynamic, fast-paced environment and drive innovation. Excellent communication and stakeholder management skills. Certifications such as PMP, CISSP, or ITIL are a plus.

Jakarta
Permanent
Negotiable

Career Services Office (CSO) Manager (Strategic Relations)

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prestigious business school and research institution. Our highly respected client is seeking a Career Services Office Manager (Strategic Relations) who is well-versed in crafting and executing business development strategies considering the preferences of the graduating students. The job is based in Makati City, Philippines. About the role: The Career Services Office (CSO) Manager operationalizes the strategies of the Career Services Office, establish and cultivate relationships to facilitate their talent attraction program. Key job responsibilities include: Brokering, Connecting, and Linking Ensure that employer programs and policies meet the needs of the university, are inclusive, and follow legal and ethical guidelines. In collaboration with institutional legal counsel, establish and ensure compliance with formalized recruiting policies and procedures that govern campus recruiting activities. Ensure that all staff have and can communicate an appropriate knowledge base of occupational, career, and job information resources and technologies as well as knowledge of the labor market, employment trends, and recruiting strategies and techniques Enhance relationships and foster partnerships with a broad base of constituents, both academic and nonacademic, throughout campus Enhance relationships and foster partnerships with external constituencies Marketing, Promoting, and Performing Outreach Craft office and institutional marketing messages Use marketing assessment results in determining the career center's accomplishment of its mission and to set direction Present ideas to a variety of stakeholders Coach others in legal and ethical guidelines relevant to fundraising and development Key job requirements include: Education: Master's degree or postgraduate degree in Business Management, Communications or related field. Minimum Experience: Minimum of Seven (7) years of experience in career services, business development, marketing, or a closely related field, with at least 3 years in a managerial role. Proven track record in developing and implementing marketing strategies and campaigns, particularly within educational or professional services environments. Strong leadership skills with the ability to inspire a team towards achieving strategic objectives and marketing goals. Proficient in market analysis, digital marketing tools, and social media platforms. Exceptional communication and interpersonal skills, capable of effectively articulating the value of career services to various stakeholders.

Makati City
Permanent
Negotiable

Senior Development Operations (DevOps) Engineer (Technology)

Executive recruitment firm Monroe Consulting Group is recruiting on behalf of a leading technology solutions provider. Our esteemed client is looking for a skilled DevOps Engineer with expertise in infrastructure scalability and automation. The job is onsite and will operate during the day shift, based in BGC, Taguig. Key Responsibilities: Automation Focus: Develop and manage applications using automated build, release, deployment, and monitoring tools. Problem Solving: Design tools and alerts to anticipate system issues, identify root causes, and automate solutions. Infrastructure Management: Maintain a reliable and scalable hosted infrastructure while recommending cost-efficient growth strategies. Collaboration: Work with Solutions Architects and DBAs to optimize database performance and data management. Flexibility: Occasionally work outside standard hours to align with global team operations. Key Requirements: Educational Background: Bachelor's degree in Computer Science, Computer Engineering, or a related field. Experience: Strong hands-on experience with build and deployment automation. Cloud Expertise: In-depth understanding of cloud-based architectures, with Azure being a significant advantage. Git Proficiency: Experience managing source code repositories (e.g., GitHub operations, branching, merging). Scripting Skills: Proficiency in one or more scripting languages. Software Lifecycle: Solid understanding of the software development lifecycle and best practices. Analytical Skills: Advanced problem-solving and conceptual thinking abilities. Team-Oriented: Ability to thrive in a collaborative and dynamic environment. Communication Skills: Excellent verbal and written communication skills.

City of Taguig
Permanent
Negotiable

Sr Manager, Organizational Development, Talent Management, L&D

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a global leader in the design and manufacturing of highly engineered, precision power conversion. Our respective client is seeking for a Senior Manager: Organizational Development, Talent Management, and L&D who will drive strategic growth by developing and implementing innovative approach. This role is onsite in Rosario, Cavite and will be directing reporting to the HR Director. About the Role: As a Senior Manager of Organizational Development, Talent Management, and L&D, you will be instrumental in driving our company's strategic growth by developing and implementing innovative people strategies. You will lead a team of HR professionals to foster a high-performance culture, optimize talent, and enhance employee experience. Key Responsibilities: Organizational Development: Conduct organizational assessments to identify strengths, weaknesses, and opportunities for improvement. Design and implement strategic initiatives to enhance organizational effectiveness and agility. Facilitate change management initiatives to minimize disruption and maximize adoption. Collaborate with leadership to develop and execute succession planning strategies. Talent Management: and deliver leadership development programs. Learning & Development: Identify and address training needs through needs assessments and gap analysis. Develop and deliver effective training programs, including leadership development, technical skills training, and soft skills training. Utilize a variety of learning modalities, including instructor-led training, e-learning, and coaching. Measure and evaluate the effectiveness of L&D programs. Qualifications and Experience: Bachelor's degree in Human Resources, Business Administration, or a related field. 8-10+ years of experience in HR, with a strong focus on organizational development, talent management, and L&D. 5+ years of experience leading and managing high-performing teams. Strong knowledge of HR best practices, including performance management, talent acquisition, and employee relations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Experience in the technology industry, particularly in precision power conversion, measurement, and control technologies, is preferred.

Pasig
Permanent
Negotiable

Senior Manager, Talent Acquisition

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a global leader in the design and manufacturing of highly engineered, precision power conversion. Our respective client is seeking for a Senior Manager, Talent Acquisition who will play a pivotal role in shaping the future of our company by attracting, assessing, and hiring top talent. This role is onsite in Rosario, Cavite/ Sta. Rosa Laguna and will be directing reporting to the HR Director. About the Role: As a Senior Manager of Talent Acquisition, you will play a pivotal role in shaping the future of our company by attracting, assessing, and hiring top talent. You will lead a team of experienced recruiters to deliver exceptional candidate experiences and ensure we have the right people in the right roles to drive our continued growth and innovation. Key Responsibilities: Talent Acquisition Strategy: Develop and execute a comprehensive talent acquisition strategy aligned with our business objectives. Team Leadership: Lead, mentor, and inspire a high-performing team of recruiters. Employer Branding: Build and enhance our employer brand to attract top talent. Recruitment Process: Optimize and streamline our recruitment processes to ensure efficiency and effectiveness. Candidate Experience: Deliver exceptional candidate experiences throughout the recruitment process. Data-Driven Insights: Utilize data and analytics to measure and improve recruitment performance. Stakeholder Management: Build strong relationships with hiring managers and business leaders to understand their talent needs. Diversity and Inclusion: Promote diversity and inclusion in our hiring practices. Qualifications and Experience: Bachelor's degree in Human Resources, Business Administration, or a related field. 8-10+ years of experience in talent acquisition, with a proven track record of success. 5+ years of experience leading and managing high-performing teams. Deep understanding of talent acquisition strategies, methodologies, and tools. Strong knowledge of employment laws and regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Experience in the technology industry, particularly in precision power conversion, measurement, and control technologies, is preferred.

Pasig
Permanent
Negotiable

Sales & Applications Specialist, MCS - VisMin

Key Responsibilities: Develop and implement action plans to achieve the annual sales budget for assigned territories. Create effective sales proposals to maximize sales potential for accounts. Convert competitor users to brand/products. Manage accounts by developing measurable growth plans to increase market share. Build and maintain relationships with existing and prospective customers. Provide basic clinical application support for pre- and post-sales of assigned portfolio. Identify and engage potential Key Opinion Leaders (KOLs) based on product focus. Collaborate with internal stakeholders on engagement plans for KOLs. Plan and coordinate workshops and talks for continuous education of users. Perform other duties and responsibilities as assigned by management Qualifications: University degree in Optometry, Business Administration, Marketing, or any related field. 3 to 7 years of experience in Sales/Business Development in the Ophthalmology equipment industry or medical device consumables. Proficient in Microsoft Office. Excellent selling and negotiation skills. Strong team player. High customer and commercial orientation. Good command of written and spoken English. Willing to do field-works and travel as necessary

Manila
Permanent
Negotiable

Channel Sales Specialist [Cagayan De Oro - / Zamboanga-based]

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading Video AIoT Solutions and Services Provider. Position: Channel Sales - CDO/Zamboanga Position Overview: Our client, a leading Video AIoT Solutions and Services Provider, is looking for a Channel Sales professional to expand their regional sales network and strengthen relationships with customers. This role involves developing new business channels, managing customer relationships, and driving the market presence of key products in CDO and Zamboanga. Key Responsibilities: Utilize sales tools to identify and develop new customers and expand overseas sales channels. Build long-term cooperative relationships with customers, regularly communicating to foster new business opportunities. Introduce key products to regional customers, monitor key installer projects, and ensure closed-loop order success. Plan and execute marketing activities to enhance regional brand influence and market share. Maintain customer relationships to boost market share and expand the customer base. Qualifications: Bachelor's degree or higher in computer science, electronics, or communications. Fluency in English (listening, speaking, reading, and writing) is required. At least 2 years of channel sales experience in IT or related industries, with a solid understanding of channel sales and strong business development capabilities. Excellent communication skills and the ability to work effectively under pressure. Fresh graduates with strong communication and sales potential are welcome to apply. If you are driven, detail-oriented, and eager to grow within the IT and Video AIoT industry, we encourage you to apply!

Quezon City
Permanent
Negotiable

Finance and Accounting Senior (Outrsourcing)

The Senior Finance and Accounting Associate will play a key role in managing and overseeing financial operations, ensuring the accuracy and integrity of financial records, and providing strategic insights to support business decision-making. This position requires a strong background in finance and accounting, with at least three years of relevant experience and a proven track record of leadership and expertise. Key Responsibilities: Oversee and manage financial reporting processes, including the preparation and analysis of financial statements, budgets, and forecasts. Ensure compliance with accounting standards, regulations, and internal policies. Perform complex account reconciliations and manage the general ledger. Lead the month-end and year-end close processes, including the preparation of journal entries and financial reports. Develop and implement financial controls and procedures to improve accuracy and efficiency. Provide financial analysis and insights to support strategic planning and decision-making. Manage and mentor junior finance and accounting staff, providing guidance and training as needed. Coordinate and support internal and external audits, ensuring timely and accurate completion. Monitor and analyze financial performance, identifying trends, variances, and opportunities for improvement. Manage cash flow and oversee accounts payable and receivable functions. Prepare and review tax filings and compliance documentation. Qualifications: Bachelor's degree in Finance, Accounting, or a related field (or equivalent work experience); CPA or equivalent certification preferred. At least 3 years of experience in finance and accounting, with a strong background in financial reporting and analysis. Demonstrated experience in managing financial operations and leading a team. In-depth knowledge of accounting principles, financial regulations, and industry best practices. Proficiency in Microsoft Office Suite, particularly Excel; experience with accounting software (e.g., SAP, QuickBooks) is a plus. Strong analytical and problem-solving skills, with the ability to interpret complex financial data. Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Strong communication skills, with the ability to present financial information clearly to stakeholders. Proven track record of implementing process improvements and driving financial performance.

Makati City
Permanent
Negotiable

IT Director (Fintech)

International award-winning executive recruitment specialist Monroe Consulting Group is recruiting on behalf of one of the leading Financial Technology Company in Indonesia, looking to onboard an IT Director to spearhead technology advancement, regulatory and compliance, and leadership. This job is based in Jakarta, Indonesia. Key Responsibilities: Develop and implement the company's IT strategy, ensuring alignment with business goals. Oversee IT operations, infrastructure, and security to maintain high availability and performance. Lead the design and execution of scalable and secure fintech solutions. Ensure compliance with industry regulations and data protection laws. Manage IT budgets, optimize costs, and oversee vendor relationships. Develop and enforce IT policies, procedures, and best practices. Collaborate with cross-functional teams to support product development and digital transformation. Monitor and mitigate cybersecurity risks, implementing robust security frameworks. Lead and mentor IT teams, fostering a culture of innovation and continuous improvement. Stay up to date with emerging technologies and industry trends to drive technological advancements. Qualifications & Experience: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in IT leadership roles, preferably in fintech or financial services. Proven track record of managing IT infrastructure, cloud solutions, and cybersecurity. Strong knowledge of financial regulations, data security, and compliance requirements. Experience with DevOps, cloud computing (AWS, Azure, GCP), and enterprise architecture. Excellent leadership, strategic thinking, and project management skills. Strong problem-solving abilities and ability to thrive in a fast-paced environment. Certifications such as CISSP, CISM, PMP, or AWS Solutions Architect are a plus.

Jakarta
Permanent
Negotiable

SAP Technology Manager (Mining)

Job Summary We are seeking an experienced SAP Manager to lead and oversee the implementation, optimization, and management of SAP systems within our mining operations. This role requires a seasoned professional with more than 10 years of experience in SAP implementation and enterprise resource planning (ERP) solutions.** The SAP Manager will work closely with key stakeholders to ensure the SAP system aligns with business objectives, enhances operational efficiency, and supports business growth. Key Responsibilities Lead and manage end-to-end SAP implementation projects, ensuring successful deployment and integration across business functions. Oversee SAP system architecture, configuration, and optimization to meet the mining company's operational needs. Collaborate with cross-functional teams, including Finance, Supply Chain, Maintenance, and HR, to enhance business processes through SAP solutions. Manage SAP system upgrades, enhancements, and maintenance to ensure optimal performance and compliance with industry standards. Develop and implement SAP-related policies, procedures, and best practices. Provide leadership and mentorship to the SAP team, ensuring effective knowledge transfer and capability development. Coordinate with external vendors and consultants for SAP system customization, support, and troubleshooting. Ensure data integrity, security, and governance within the SAP ecosystem. Conduct regular system audits and performance evaluations to identify areas for improvement. Train end-users and provide technical support for SAP applications. Key Requirements More than 10 years of experience in SAP implementation, preferably within the mining, energy, or manufacturing industries. Proven track record in leading full-cycle SAP ERP implementation and post-implementation support. Strong expertise in SAP modules such as SAP MM, PM, FICO, SD, and HCM. Experience in SAP system integration with other enterprise applications. In-depth knowledge of business processes in mining operations, supply chain, and finance. Strong leadership, project management, and stakeholder management skills. Ability to troubleshoot, analyze, and resolve SAP-related technical and functional issues. Excellent communication skills and ability to liaise between technical teams and business stakeholders. SAP certification is a plus. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Preferred Qualifications Experience in SAP S/4HANA migration or implementation. Knowledge of cloud-based SAP solutions. Familiarity with data analytics and reporting tools in SAP. Experience working in a multinational or large-scale mining operation.

Indonesia
Permanent
Negotiable

Business Transformation - Business Analyst

Areas of Responsibility & brief description Level Gather, interpret, and translate customer needs into functional and Full non-functional requirements. Model and document requirements that is easy to understand for stakeholders Develops Use Cases, UI prototypes, Data flow diagrams, Data Models Full etc. and produce documentation that enable easy understanding and development of proposed solution Identifies process, technology and architectural changes necessary to Full support current and future business goals and objectives. Develop, organize and present ideas in a convincing manner. Full Closely work with SME's, Solution Designers and other concerned Full teams throughout the project lifecycle. Encourages communication, collaboration and stakeholder Full participation throughout the SDLC where Stakeholders, Project Team Members and Developers are not necessarily co-located Judicious use of natural resources Full Education: Bachelor's/Master's degree in Computer Science, Engineering or relevant field with 6+ years of overall experience. Curiosity and keen to learn new testing techniques. Experience: 5+ years of experience working as an Business Analyst. Experience/knowledge of various types of testing and their usage. Experience with Agile Methodologies; Scrum, Kanban etc. Experience in developing functional and non-functional requirements Demonstrate creativity, learnability and ability to innovate. Bring technical insights to solve business problems Strong research skills with an attention to detail. Excellent communication and consultative personality Ability to explore, analyze and utilize various software platforms from an end user perspective Experience in analysis, basic statistical analysis Ability to work independently and jointly in unstructured environments in a self-directed way. Experienced working closely with team members during development and rollout of product Candidates with experience with any Banking Product, CRM Solution, Digital Transformation Project will have an added advantage Expertise in writing and executing test cases. Experience in complete SDLC, Agile Scrum, DevOps and Automation of testing including practices like Test Driven development, Domain Driven development, Behavior Driven development, etc. Hands on experience on Continuous Testing. Experience in working with cross cultural and geographically distributed teams.

Indonesia
Permanent
Negotiable

FVP, Center Head of Cash Management Operations

Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution that is making its mark in the innovation realm. Our esteemed client is seeking an experienced professional to be their FVP, Center Head of Cash Management Operations. Job Responsibilities: To lead the team in supporting Remittance, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations. Plan, Review and Execute the business directions, goals and strategies for the teams. Supervise the team's daily operations and meet all set Goals. Ensure products and services are delivered with accuracy and timeliness and in accordance to SOPs/KPIs set by management. Ensure that efficient and quality service is rendered to customers as per the Service Level Agreement. To build a High Performance and motivated team. Ensure that escalations are raised to the appropriate management levels on a timely basis, where required. Ensure that the Bank's policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to. Ensure strict adherence to all applicable Laws and Regulations. Ensure that the staff in the team exercise vigilance when processing, overriding, authorising and approving transactions. Ensure that all Standard Operating Procedures and Delegation Memos are reviewed and updated when required and at the minimum on an annual basis. Maintain a high standard of operations control and compliance to protect the Bank's and Customer's interests. To build a dynamic and proactive strategy in Risks and Controls at the Division level to ensure robust controls and to be ahead of trends and challenges in this area so as to achieve Controls Excellence for the division. Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly and all staff are briefed accordingly to prevent recurrence. Investigate any discrepancies, exceptions and non-compliance, and raise to the CMOC Risks & Control Lead and CMOC Head promptly of any unusual or exceptional activities. Manage the Key Risk Indicators at the division level. Ensure clean desk policy is strictly adhered to comply with Banking Secrecy Act and PDPA. To be the lead catalyst to champion Process Improvements at the team level to deliver strong results and drive positive outcomes. To Identify and pursue Process Improvements through "Elimination, Simplification and Automation, STP (Straight Thru Processing), digitalisation to deliver results and to have productivity and efficiency realized. Represent the teams / Division in meetings with Management, Business Partners and Auditors, as appropriate. Ensure that customers' operational problems, complaints and queries are resolved promptly and satisfactorily and to ensure that risks of recurrences are eliminated. Ensure that the Bank's human resource policies are adhered to. Analyse staff capabilities to identify skills gap and arrange for coaching/training and provide guidance to staff in their job performance on a regular basis, when required as part of on-going staff development and improvement plans as part of career development. Job Requirements: A degree holder in a relevant discipline. At least 15 years' experience in wholesale banking operations experience with a good broad-based knowledge and understanding of wholesale banking products, processes and the related risks and controls. Strong leadership, people management and interpersonal skills. Able to motivate teams, work under pressure to achieve stretched goals. Able to work effectively with all levels of staff and stakeholders. Committed, Dependable and demonstrate high integrity. Strong Risks and Controls experience and the ability to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments), customer onboarding (such as account opening and maintenance, eServices). Experience in controls, managing / interfacing audits and in operational risk management would be an advantage. Knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS would be an advantage. Technology savvy and possess good understanding of information security, end-to-end processes, workflows design/ management and system functionalities. Possess a positive, continuous improvement mindset and able to think-out-of-the-box.

Kuala Lumpur
Permanent
Negotiable

Project Manager (Financial Services)

On behalf of a leading & multinational financial services (payment processing) company, Monroe Consulting Group is seeking for a dynamic Project Manager to join their team. Responsibilities: Lead and manage IT projects focused on payment processing, card management systems, and EFT switching. Oversee project planning, execution, and delivery within scope, time, and budget. Collaborate with cross-functional teams, including developers, analysts, and business stakeholders. Ensure compliance with industry standards and regulatory requirements in banking and financial services. Identify risks, develop mitigation strategies, and maintain project documentation. Facilitate communication between technical teams and business units. Drive continuous improvement in project processes and methodologies. Qualifications: 5-7 years of experience in IT project management within banking or financial services. Strong knowledge of payment processing, card management systems, and EFT switching. Proven track record of successful project delivery in complex environments. Excellent leadership, communication, and problem-solving skills. Familiarity with industry regulations and compliance standards. PMP or relevant certification preferred.

Indonesia
Permanent
Negotiable

Contracts Manager / Contracts Counsel

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a global leader in the design and manufacturing of highly engineered, precision power conversion. Our respective client is seeking for a Contracts Manager or Contracts Counsel will be responsible with all legal matters focusing in commercial and government contracts across the AE Group. This role is onsite in Eastwood, Quezon City. POSITION SUMMARY The Contracts Manager or Contracts Counsel is responsible for preparing, negotiating, completing, and recording commercial and government contracts across the AE group of companies under minimal supervision, in addition to managing and maintaining contracts templates repositories. This includes understanding contract terms, producing excellent contracts drafting work product, tracking renewals and extensions, leading communications between contracting parties, advising the business on standard legal terms, and negotiating within the parameters of the company contract playbooks and accepted terms. RESPONSIBILITIES Draft, evaluate, revise, and negotiate a variety of contracts in our global manufacturing/technology business including vendor agreements, non-disclosure agreements, sales of products and services, purchasing of materials and services, supply chain, and leases. Collaborate with a legal team consisting of lawyers, paralegals, and office staff, in addition to AE employees in other departments including HR, Sales, Operations, Marketing, and Business Units. Ensure that the terms of contractual agreements are written in a language that is legally binding in accordance with the objectives of the business, and are in compliance with company policies, legal playbooks, and applicable law. Track deviations from standard playbook provisions or contract guidelines. Create and maintain relationships with business partners within the AE business and serve as the first point of contact for matters concerning contracts. Maintain records of correspondence and documentation in relation to existing contracts and those in process. Educate business partners on the process for contract review. Continuously improve contracts intake and throughput processes and oversee contracts administration processes, possibly including supervision of a contracts administrator. Communicate and present information to stakeholders and business partners about contract-related matters. Conduct government contracts compliance processes. Monitor contracts and drive the business to close-out, extend or renew according to what is in the best interest of the company. Proactively identify, analyze and suggest solutions for contract-related problems that arise with other parties or internally. Manage and track contract approval process and document execution. Maintain electronic contracts repositories and spreadsheets. Manage and maintain online library of templates and playbook. Continuously update contracts playbooks. Support the AE Legal Department/General Counsel in other matters and assignments. QUALIFICATIONS Experience: 5+ years of contract drafting and negotiation. Strong customer service background managing relationships with a variety of business partners. While lawyer applicants are preferred, experienced contracts managers with exposure to MNCs are welcomed to apply as well. Specific skills: Proven negotiator that works to gain the most benefit possible for the company in any contract, balancing the business' needs, objectives, and risk tolerance. Exposure in diverse and meaningful contract work for APAC, NA, and EMEA. Must have excellent interpersonal and verbal and written communication skills, including an impeccable mastery of the English language Proficient in MS Word and MS suite of office products such as Excel, PowerPoint, etc. Proficient in document filing and repository systems. Strong organizational skills, including the ability to efficiently manage several projects simultaneously. Ability to explain contract terminology to multicultural collegues in plain language terms. Basic understanding of corporate finance concepts, used to determine and assess benefits of contracts. Personal characteristics: Diligent, thorough, and conscientious. Displays confidence without arrogance in negotiations. Works well with colleagues and counterparties. Education/Degree(s):Bachelor of Laws Certifications Licenses: Law practice (preferred) WORKING CONDITIONS Location: Eastwood, Philippines Environment: office setting, standard office equipment of printer, scanner, laptop, etc.

Quezon City
Permanent
Negotiable

Know Your Customer (KYC) Officer

Executive Recruitment Firm Monroe Consulting Group Philippines is recruiting on behalf of a financial technology company in the Philippines, operating as an Electronic Money Issuer licensed by the Bangko Sentral ng Pilipinas. They provide financial services through their e-wallet and develop payment solutions for businesses nationwide. Job Summary Our client is looking for diligent and detail-oriented KYC Officers to join their compliance team. The position is based in Ortigas Center, Pasig City, Philippines, with a hybrid work arrangement. Key Responsibilities: Conduct Know Your Customer (KYC) checks on new and existing clients to ensure compliance with regulatory requirements. Monitor transactions and customer activities, including outside PH business hours. Open and review emails and reporting platforms to identify potential compliance risks. Investigate suspicious activities and escalate cases as necessary. Maintain accurate and up-to-date records of customer information. Collaborate with internal teams to ensure adherence to regulatory standards. Support the Head of Compliance in regulatory reporting and audits. Key Qualifications: 1 to 3 years of experience in KYC, compliance, or financial crime monitoring. Background in fintech, banking, or financial services is a plus. Familiarity with AML (Anti-Money Laundering) and regulatory compliance frameworks. Strong attention to detail and analytical skills. Ability to work flexible hours and monitor activities beyond PH business hours. Excellent communication and reporting skills.

Pasig
Permanent
Negotiable

Professional Services

Executive Search & Headhunting Recruitment Services for the Professional Services Industry