General Manager, Human Capital and Organizational Development
Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with an Asia leading specialist hospital to hire a General Manager, Human Capital and Organizational Development. As a GM, you will be responsible for planning, managing and coordinating the overall operations of the Human Capital & Organisation Development within the Division so as to provide value-added support services to other divisions. Key accountabilities include planning, developing and implementing strategic HR Management and Organisational Development policies and initiatives, overseeing the development and implementation of HR operational policies and procedures, monitoring effectiveness of HR management and development activities as well as ensuring up-to-date and accessibility of employee data. Job Description: Organizational Development i. Develop and propose appropriate changes to the organization structure, in alignment to the short- and long-term business needs. ii. Lead and facilitate to define the desired culture and leadership qualities; serve as the champion in building and promoting the desired culture and leaderships. iii. Develop, review and implement strategic HR initiatives (eg. performance mgt. system, competency framework, etc) aimed at developing and enhancing employee capabilities. Training and Development (T&D) i. Oversee the development, implementation and execution of all T&D-related policies, procedures and activities, for both clinical and non-clinical trainings, ensuring their alignment to the corporate goals and objectives. ii. Direct, monitor and evaluate the effectiveness of all T&D activities, ensuring optimal return of T&D investments and use of T&D resources. iii. Manage the evaluation and selection of suitable T&D providers and partners. Total Reward & Performance Management System i. Develop a competitive compensation and benefits package to attract, motivate and retain good employees; carry out regular salary/benefits survey to determine data for decision making in the compensation of employees and the maintenance of an equitable salary structure. ii. Oversea the performance management system and continuously improve the system and ensure reward system are linked to staff and company performance. iii. Monitor, evaluate and propose Employee Benefits Programs and Plans aligned to organization's strategy. Act as subject matter expert in employee benefits by providing the organization with the best knowledge, proper external benchmarks and best practices. iv. To arbitrate any employee grievances, provide counseling and to institute disciplinary action in cases of misconduct. v. Provide advisory and guidance, where necessary to Heads of Departments in matters pertaining to Total Rewards, Performance management and IR issues. HR Services i. Oversee the development, implementation and execution of all HR-related operational policies and procedures. ii. Oversee the effectiveness of all HR operational activities, including recruitment, performance management, salary and benefits administration, etc. iii. Provide advisory and guidance, where necessary, to the CEO, CCO, COO and Senior Management team, on disciplinary and IR related matters. iv. Oversee and ensure that all employee service records are maintained in proper and up-to-date manner. HR Management Information System (HRMIS) ~ for work effectiveness i. Oversee the implementation and management of the Company's HRMIS, including the evaluation and selection of suitable vendors. ii. Ensure timely and accurate update of employee personal and employment data in the HRMIS. iii. Ensure timely dissemination of Employee Opinion Survey (EOS) and personnel related reports as defined and required by the Management, eg. staff strength, training activity reports, etc. iv. Oversee and manage the future implementation, management and maintenance of the HRMIS. Quality Management i. Oversee the planning, development and implementation of operational quality management framework (TQM) including the policies, procedures and standards for both clinical and corporate areas. ii. Plan, develop and implement strategic Quality Management initiatives aimed at enhancing organizational performance, in alignment to the company's vision and objectives. iii. Direct and provide guidance in the development and implementation of all new operational policies, including authority and reporting levels, governance requirements, occupational safety and health, etc. iv. Monitor and evaluate the compliance to operational policies, ensuring service quality is at par or better than industry standards. v. Oversee the planning, development and implementation all internal performance improvement initiatives, including customer satisfaction surveys, etc. Staffing Plan i. Responsible for staffing plan by ensuring adequate staff, space and other resources are available to meet staff' needs at all times. Those needs sometimes can be changed or are not fully met. ii. Proactively respond to any resources shortages to ensure safe and effective working environments for all staff. Others i. Manage and develop the HR team, ensuring that team members are technically competent in their respective areas of HR management. ii. Carry out line management and staff development responsibilities in accordance with the Company's policies and procedures as well as applicable laws. iii. Proactively participate in the development and improvement of the Company's business processes. To support CSM team working towards improving the customer experience and increasing customer loyalty and other ad hoc task assigned by the Management. Job Requirement: Minimum Bachelor Degree in Human Resource Management, Business Administration or related discipline. An MSc Human Resource Management or MBA is preferred. Strong management and leadership skills within a corporate environment. Competent in strategic orientation and conceptualizing ideas. Strong sense of business awareness. Able to prepare techniques, budgeting, counseling, business Planning and organization and system design. Excellent oral and written communication skills required. Well-developed organizational and planning skills Ability to work well with others and motivate people. Ability to coach and mentor team members. Have sound knowledge of all the total rewards area, including benefits, salary compensation, employment, equal opportunity, payroll and rewards management. At least Minimum 20 years relevant working experience across various industries, preferably with 5 years prior experience in the healthcare industry. Possess sound understanding and knowledge of the latest HR trends and developments. Experience in conceptualizing, managing and successfully implement strategic organization development and HR initiatives
