Executive Search & Headhunting Recruitment Services for the Supply Chain Industry


Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Programs Delivery Manager

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a world's leading logistics provider. Our respected client is searching for a results-driven Programs Delivery Manager. The job is based in Makati City and offering a Hybrid work arrangement. Additional Benefits Device Provision: Company-provided mobile phone (iPhone or Samsung S series) and laptop Parking Space: Allocated parking space for on-site work days Work-Life Balance: Hybrid setup with flexibility for remote work Purpose of the Role The Programs Delivery Manager will lead efforts to address business needs and enhance processes by planning and managing IT solutions in coordination with local, regional, and global teams. Key Responsibilities IT Solution Planning & Delivery Gather and analyze functional requirements from country-specific teams. Identify Southeast Asia (SEA) country needs for core applications and oversee their implementation. Provide cost-effective solutions through local development, outsourcing, or acquisition where proprietary solutions fall short. Vendor & Supplier Management Negotiate contracts, manage escalations, and ensure vendor service commitments are met. Ensure that all deployed hardware and software perform optimally. Process Improvement & System Management Conduct ongoing reviews of business processes and ensure adherence to regional and country-specific standards. Oversee the documentation and adherence of IT processes, including Business Needs Analysis and IT process compliance (CR/IR/RTP). Manage escalation of application gaps to the regional office and support enhancements as needed. People Management & User Support Develop team skills in proprietary applications and manage user expectations for system performance. Ensure escalated issues related to business services are resolved efficiently. Qualifications & Skills Required Strong communication skills, both spoken and written in English. Expertise in business process analysis, IT solution planning, and vendor management. Technical knowledge in logistics, supply chain, or business process management. Familiarity with core business applications, Unix, Informix 4GL, and web technologies like PHP and Java.

  • Makati City
  • Permanent
  • Negotiable

Customer Support Executive (Logistics and Supply Chain)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Service Executive. This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor. Job Responsibilities: Monitor the OperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….) Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.) Alert the customer team pro-actively in case of deviation and propose backup solutions Integrate manually, in dedicated IT solution, the Transport Request, if necessary Arrange alternative in case preferred carrier is unavailable Take corrective actions in case of missing pre-alerts Receive and control customer bookings according to the processes in place Check optimizations from optimizer if applicable, propose consolidation options. Report on data quality Provide clarifications and/or missing information Communicate & confirm arrangement to origin Deliver Customer Satisfaction Manage and supports order management to ensure the best possible service level Meets deadlines and ensures completion of customer service tasks within the expected time frames Ensure a consistent and pro-active communication flow with the customer Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution Prioritizes, resolves and/or escalates issues to secure the customer's interest Represent Prism internally and externally Use the tools and communication to react to customer requests Act as single point of contact for the customer Identify and record savings (benefits tracking) delivered to the customers. Provide his/her expertise in transportation management Use of the technologies to be more efficient and work with the CBS Contribute to improve Partners and Vendor performance Monitor the 3PLs service quality and give feedback to the Operation of Contract manager Monitor the good deployment and efficiency of new operational practices with the 3PLs Contribute to formalize the SOP Provide 1st level of support to the 3PL (operational inquiries, data matters etc.) Set up and Monitor corrective action plans in agreement with the 4PL HUB manager Manage operational quality Receive non-conformities and complaints and log these in a database Conduct root cause analysis on logged issues Categorized all non-conformities & complaints using standardized issue codes and reason codes Capture claims through non-conformities & complaints management process Assess of potential claims and recommendation to the customer Assign corrective actions to relevant parties and follow up Escalate claim to concerned party Conduct 8D analyses for complex claims In case of financial damages follow up with 3PL and insurance until financial settlement Operate spot quotations Define requirements Get spot quotation from the 3PL's panel Select provider Maintain spot quotation database / matrix Job Requirements: o Experience in transport management / freight forwarding (air operations) o Proven track record in a similar role, ideally in a Control Tower of 4PL environment o Knowledge in freight forwarding, AOG and oversize cargo will be an advantage o Excellent command of written and spoken English o Must be willing to work on a 24/7 rotational shift o Customer centric mindset o Excellent communication o Team player o Solution finder o Rigorous o Excellent interpersonal skills o Thoroughness o Organized o Responsive o Excellent in written and verbal English

  • Subang Jaya
  • Temporary & Contract
  • Negotiable

Team Lead (Airfreight)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Team Lead (Airfreight). This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor. Job Responsibilities: Lead a team of Customer Services agent (Front-Offices, Back-Offices, BillingAuditors…) Ensure the targets (performance, quality, cost) are reached by the team who is responsible for Lead the team by bringing team spirit, encouraging continuous improvement initiatives Coach the team by sharing his/her experience and bringing trust and self-confidence Organize the daily team attendance and involvement (hybrid management, back-ups…) Alert his/her direct Manager in case of dysfunction internal to the team Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix Both, Supervise and MonitortheOperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer Receive and control customer bookings according to the processes in place Contribute to the continuous improvements and savings for the customer (optimization, consolidations…) Ensure the data quality and assign customer booking to a selection of 3PLs Monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.) Drive corrective actions when required (missing event, missing document etc.) Monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…) Alert the customer team pro-actively in case of deviation and propose alternative solutions Communicate with internal (regional and overseas) and external organizations Ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner. Create the reports and analysis to give a consolidated vision of the flows for a single customer Track and provide corrective actions for the customer complaints Deliver Customer Satisfaction Manage and supports order management to ensure the best possible service level Meet deadlines and ensure completion of customer service tasks within the expected time frames Ensure a consistent and pro-active communication flow with the customer Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution Prioritizes, resolves and/or escalates issues to secure the customer's interest Represent the company internally and externally Use the tools and communication to react to customer requests Act as Single point of contact for the customer Report saving initiatives to the dedicated department Provide his/her expertise in transportation management Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative) Contribute to improve Partners and Vendor performance Monitor the 3PLs service quality and give feedback to the Hub manager Monitor the good deployment and efficiency of new operational practices with the 3PLs Contribute to formalize the SOP Provide 1st level of support to the 3PL (operational inquiries, data matters etc.) Set up and monitor corrective action plans in agreement with the Hub Manager Job Requirements: Technical Proven track record in a similar role, ideally in a 4PL environment Experience in AOG (Aircraft on Ground) is an added advantage Minimum of 3 years of transport management / freight forwarding experience (Air operations) Minimum of 1 years of customer service experience Transport Operations Management (Airfreight, Seafreight, Roadfreight) Well organized and able to structure a small team (around 10 people max) Behavioural Excellent communication Team player Solution finder Rigorous Excellent inter-personal skills Thoroughness Organized Responsive Language Excellent in verbal and written English

  • Subang Jaya
  • Permanent
  • Negotiable

Business Development Manager (Johor Bahru)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international leading freight forwarding company to hire a Business Development Manager. This role is responsible for increasing revenue/gross profit and market share while developing ongoing relationship with new and existing customers. This opportunity is based in Johor Bahru, Malaysia. Job Responsibilities: Utilize market data and develop sales strategies to increase SILVER/GOLD/PLATINUM/DIAMOND customer base. Maintain a thorough knowledge of products and services offered by the company Travel throughout assigned territory to meet with regular and prospective customers Able to develop and maintain strong business relationships Provide pricing, credit terms and prepare sales contracts for orders obtained Identify opportunities to streamline customer supply chain activities and procedure, incl. identifying cost saving opportunities for the customer whilst maximizing account profitability Undertake formal and informal business reviews with the customer and appropriate Head of Department. Actively engage with Air & Ocean freight management and operational teams, in order to understand general and client specific issues Create Standard Operating Procedures (SOP) for new business generated, and manage the implementation of new business into the operational department Provide activity reports and sales plans through company's CRM platform Utilizing company's CRM platform to enhance sales activity like sending sales lead and quotations. Actively participate in aggressive sales and skills training Adhere to all requirements outlined in the Sales Policy and KPI set To promote company's brand name in the market To align with company's Credit Management Policy and ensure AR collection are met Other duties as may be assigned Achieve the agreed monthly/quarterly/annual growth targets (for key account list) Job Requirements: Diploma / Degree in Sales, Marketing, Business Administration / Logistics or equivalent. 4-6 years of applicable business development / sales experience providing solutions in Ocean & Air Freight Forwarding Ability to understand clients' Freight Forwarding challenges and structure effective solutions Valid Driving License Computer literate (Word, Excel, PowerPoint, CRM) Professional image, polished presentation Strong relationship building and negotiating skills High energy and results-oriented Self-motivated, able to work in a team and independently Possesses excellent communication and interpersonal skills Excellent client / management presentation skills Ability to work under pressure Ability to influence and build relationships at all levels

  • Johor Bahru
  • Permanent
  • Negotiable

Key Account Manager (Logistics)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international leading logistics and supply chains company to hire a Key Account Manager. This role is responsible for providing exceptional service and value to clients, thereby fostering long-term partnerships and driving business success. Additionally, maintaining key account satisfaction according to contractual commitment, growing the company's market shares and GM objectives. This opportunity is based in Selangor, Malaysia. Job Responsibilities: Key Account Management Act as the company's main entry point. Secure approved/preferred vendor status from Key account. Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and the company's performances. Set Goals Develop the company's market share and profitability through customer's operations across the network. Develop and implement the sales action plan by monitoring the dedicated sales team. Review the company's performance and quality indicators which have been contracted with customer. Build Action Plan Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM. Lead direct actions with identified customer's interlocutors. Define operational and pricing procedures and exercise authority over agencies to have them applied. Plan monthly meeting to pilot growth and sales activities. Lead Global Tender Lead global tenders and participate to sign-off with respective parties. Design and present global tenders to customers with supporting BL functions and expertise. Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management. Job Requirements: Minimum of 5 years in key account management in air and or sea freight forwarding industry. Experience in handling key accounts within pharmaceuticals, medical devices, or biotechnology would be an advantage. Fluent in written and spoken English. Proficiency in other languages would be advantageous. Excellent communication Team player Solution finder Able to think out of the box Rigorous Excellent inter-personal skills Thoroughness Organized Responsive

  • Selangor
  • Permanent
  • Negotiable
Meet the team.