Executive Search & Headhunting Recruitment Services for the Supply Chain Industry


Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

General Manager, Sales & Operations

Executive Recruitment Company Monroe Consulting Group's Logistics Division is partnering with a leading global freight forwarding company to seek an experienced General Manager to lead the sales and operations team. The ideal candidate will possess extensive experience in the freight forwarding industry, a strong background in supply chain management, and exceptional leadership skills. This role requires a proactive leader with a passion for optimizing processes and ensuring that daily operations align with strategic goals. Job Description: ​​​​Developing and implementing business strategies to achieve business goals and objectives of the company. Monitor and manage budgets, financial statements, and performance metrics to ensure business profitability. Operational Oversight: Manage all freight forwarding activities including air, sea, haulage and warehousing, ensuring compliance with regulations and standards. Team Leadership: Lead, mentor, and develop the operations team to achieve high performance and operational excellence. Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs. Client Relationship Management: Foster strong relationships with clients, addressing their needs and ensuring high levels of satisfaction. Performance Monitoring: Track key performance indicators (KPIs) and develop strategies to achieve operational goals. Budget Management: Prepare and manage the operations budget, ensuring effective resource allocation. Collaboration: Work closely with sales, customer service, and logistics teams to ensure seamless operations. Regulatory Compliance: Stay updated on industry regulations and ensure all operations comply with local and international laws. Reporting: Provide regular reports on operational performance, challenges, and opportunities to senior management. Job Requirement: Bachelor's degree in Logistics, Business Administration, or a related field. Minimum 5 years of experience in sales and operations management in logistics industry, with a proven track record of success Strong knowledge of supply chain processes, freight forwarding regulations, and customs procedures. Proven leadership and team management skills. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Proficiency in logistics software and Microsoft Office Suite.

  • Subang Jaya
  • Permanent
  • Negotiable

Operational Excellence and Quality Executive

Executive recruitment company Monroe Consulting Group's Health & Logistics Services division is recruiting on behalf of an international 4PL logistics and supply chains company. Our respected client is seeking an Operational Excellence and Quality Executive to manage process documentation and drive quality performance within their operations. Job Summary: The Operational Excellence and Quality Executive plays a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. Job Responsibilities: Process Documentation Management * Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities. * Ensure that all process documentation reflects current practices and aligns with business and client requirements. * Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures. Quality Performance Monitoring * Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement. * Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics. * Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards. Stakeholder Collaboration * Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals. * Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives. * Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders. Job Requirements: * Minimum of 2 years of experience in a process-oriented or quality management role, preferably within the logistics industry. * Experience in creating and managing operational documentation such as SOPs and work instructions. * Proven track record of monitoring and improving process quality and performance. * Bachelor's degree in Supply Chain Management, Logistics Management, or a related field. * Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Demonstrates proficiency in customer service management, communication, and transport operation management.

  • Malaysia
  • Permanent
  • Negotiable

Team Lead (Airfreight)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Team Lead (Airfreight). This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor. Job Responsibilities: Lead a team of Customer Services agent (Front-Offices, Back-Offices, BillingAuditors…) Ensure the targets (performance, quality, cost) are reached by the team who is responsible for Lead the team by bringing team spirit, encouraging continuous improvement initiatives Coach the team by sharing his/her experience and bringing trust and self-confidence Organize the daily team attendance and involvement (hybrid management, back-ups…) Alert his/her direct Manager in case of dysfunction internal to the team Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix Both, Supervise and MonitortheOperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer Receive and control customer bookings according to the processes in place Contribute to the continuous improvements and savings for the customer (optimization, consolidations…) Ensure the data quality and assign customer booking to a selection of 3PLs Monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.) Drive corrective actions when required (missing event, missing document etc.) Monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…) Alert the customer team pro-actively in case of deviation and propose alternative solutions Communicate with internal (regional and overseas) and external organizations Ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner. Create the reports and analysis to give a consolidated vision of the flows for a single customer Track and provide corrective actions for the customer complaints Deliver Customer Satisfaction Manage and supports order management to ensure the best possible service level Meet deadlines and ensure completion of customer service tasks within the expected time frames Ensure a consistent and pro-active communication flow with the customer Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution Prioritizes, resolves and/or escalates issues to secure the customer's interest Represent the company internally and externally Use the tools and communication to react to customer requests Act as Single point of contact for the customer Report saving initiatives to the dedicated department Provide his/her expertise in transportation management Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative) Contribute to improve Partners and Vendor performance Monitor the 3PLs service quality and give feedback to the Hub manager Monitor the good deployment and efficiency of new operational practices with the 3PLs Contribute to formalize the SOP Provide 1st level of support to the 3PL (operational inquiries, data matters etc.) Set up and monitor corrective action plans in agreement with the Hub Manager Job Requirements: Technical Proven track record in a similar role, ideally in a 4PL environment Experience in AOG (Aircraft on Ground) is an added advantage Minimum of 3 years of transport management / freight forwarding experience (Air operations) Minimum of 1 years of customer service experience Transport Operations Management (Airfreight, Seafreight, Roadfreight) Well organized and able to structure a small team (around 10 people max) Behavioural Excellent communication Team player Solution finder Rigorous Excellent inter-personal skills Thoroughness Organized Responsive Language Excellent in verbal and written English

  • Subang Jaya
  • Permanent
  • Negotiable
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