Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. We are in search of an Account Management professional for the position of Account Manager. This job is a full-time remote work with mid-shift schedule.
Job Summary
The Account Manager is responsible for fostering strong client relationships, addressing issues proactively, driving customer growth.
Key Job Responsibilities
- Establish and nurture robust customer relationships, serving as a trusted advisor and champion for their needs.
- Proactively detect and resolve customer concerns, ensuring their objectives are met.
- Foster customer adoption and expansion through customized success strategies.
- Evaluate and communicate customer success metrics, pinpointing areas for enhancement and collaborating with customers to devise solutions.
- Work closely with diverse teams to provide customers with necessary resources and assistance.
- Recognize and leverage opportunities for upselling and cross-selling products and services.
- Remain abreast of customer feedback and market dynamics to enhance the overall customer journey.
Key Job Requirements
- 3+ years of significant experience in customer success, including team management, preferably within a SaaS or technology firm
- Proficient in relationship-building and interpersonal communication
- Familiarity with customer success management tools and procedures
- Exceptional problem-solving and analytical abilities
- Commercially oriented, prioritizing the delivery of customer value
- Background in marketing and demand generation is a plus
- Attended a prestigious/top university
