Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a Singapore-based IoT company. Our respected client is seeking an experienced Customer Service Manager. The job is located in Pasay City, Metro Manila.
Job Summary:
We are looking for an individual who is passionate in delivering exceptional service and leading a dynamic team to take our customers' experience to the next level.
Key Job Responsibilities:
- Lead, mentor, and develop a team of customer service representatives.
- Oversee daily operations to ensure smooth and efficient service delivery.
- Handle customer escalations and resolve complex issues with professionalism and empathy.
- Implement and optimize customer service operational processes.
- Analyze performance metrics and formulate plans to continuously improve customer satisfaction.
- Collaborate with other departments to ensure alignment and a seamless customer experience.
Key Job Qualifications:
- Proven experience in a customer service or leadership role, minimum of 5 years
- Strong communication skills, both written and verbal.
- Ability to lead, motivate, and develop a team.
- Problem-solving skills with a proactive and customer-first mindset.
- Experience with customer service software and CRM tools.
