Executive search firm Monroe Consulting Group is recruiting on behalf of a leading fashion distribution and retail company. Our client is looking for a Digital Commerce Warehouse Supervisor who will be responsible for supervising the daily operations of Fulfillment, Outbound and Dispatch sections. The work setup is hybrid work set-up and their office is based in Makati, Metro Manila.
Responsibilities:
- Manage fulfillment, shipment, and daily operations of online orders across multiple marketplaces.
- Coordinate with third-party warehouses and resolve customer concerns.
- Oversee outbound and dispatch teams, ensuring compliance with processes and safety standards.
- Ensure accurate and timely fulfillment of customer orders, stock replenishments, and stock transfers.
- Manage inventory transactions in SAP and optimize the use of warehouse and marketplace portals.
- Prepare and analyze reports on key performance metrics (e.g., fulfillment rate, cancellation rate, return rate).
- Lead team development, set performance goals, and handle operational planning and improvements.
- Ensure adherence to company policies and legal standards.
- Support additional ad hoc projects as assigned.
Requirements:
- College graduate of any course and/or with warehouse experience preferably online and retail.
- 3-5 yrs previous warehouse experience preferred.
- Good communication, organizational, time management and mathematical skills.
- Dependable and reliable.
- Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment.
- Displays accuracy and efficiency in all aspects of the role, due to the ability to pay attention to details.
- Able to work under own initiative as well as part of a team.
- Must be committed, enthusiastic, reliable, dependable and flexible.
- Happy, extroverted personality who can be assertive when necessary.
