Award winning Executive recruitment company, Monroe Consulting Group is recruiting on behalf of a leading food and beverage retailer. Over decades, they have been serving multinational culinary delights to customers of diverse nationalities before they recently acquired a well-known restaurant franchise across several Asian countries. The company are looking for Thai or ex-pat candidates, but this position will not be based in Thailand, so candidates must be willing to relocate. The company is willing to look at relocation costs.
You will be responsible for overseeing all aspects of the Food & Beverage (F&B) department. This pivotal role requires a combination of strategic thinking, operational excellence, and exceptional people management skills to drive the success of the F&B division. As the General Manager, you will be instrumental in developing and implementing innovative F&B concepts, ensuring exceptional guest experiences, and maximizing profitability. Your responsibilities will encompass strategic planning, financial management, team leadership, and overseeing the daily operations of multiple F&B outlets.
Job Responsibilities
Strategic Planning:
- Develop and implement comprehensive F&B strategies aligned with the company's overall goals.
- Conduct market research and analyze industry trends to identify opportunities for growth and innovation.
- Create and manage F&B budgets, ensuring profitability and financial sustainability.
Operations Management:
- Oversee the daily operations of all F&B outlets, including restaurants, bars, and catering services.
- Manage inventory and procurement processes to optimize costs and maintain adequate supplies.
Team Leadership:
- Recruit, hire, train, and develop a high-performing F&B team.
- Provide mentorship and coaching to foster employee growth and development.
- Manage employee performance, address issues, and resolve conflicts.
Guest Experience:
- Ensure exceptional guest satisfaction through personalized service and attention to detail.
- Handle guest complaints and resolve issues promptly and professionally.
- Develop and implement customer loyalty programs to drive repeat business.
Financial Management:
- Prepare and analyze financial reports, including sales figures, cost of goods sold, and profit margins.
- Identify areas for cost reduction and revenue enhancement.
- Manage labor costs effectively to maintain profitability
Job Requirements
- Multiple years of experience in F&B management, preferably in a high-volume and/or upscale establishment.
- Proven track record of successfully managing F&B operations and achieving financial goals.
- Strong leadership skills and ability to motivate and inspire teams.
- Excellent communication and interpersonal skills.
- Proficiency in food safety and sanitation standards.
- Strong organizational and time management skills.
- Ability to work under pressure and adapt to changing priorities.
