Award-winning executive recruitment company, Monroe Consulting Group is representing a brand-new luxury resort who is set to make a significant impact in the hospitality industry in Phuket. In preparation of the launch of the flagship hotel, we are looking for a highly experienced Pre-Opening General Manager to lead this exciting journey.
We are seeking a visionary and highly skilled Pre-Opening General Manager to drive the successful launch of the resort. In this strategic and high-impact role, you will oversee the full operational setup, recruitment and training of the hotel team, and ensure the hotel aligns with its brand's vision of luxury, comfort, and exceptional service. The successful candidate will have deep expertise in managing pre-opening hotel operations and demonstrate a passion for excellence in hospitality.
Job Responsibilities
- Lead the Strategy: Drive the development and execution of the pre-opening strategy, ensuring all operations align with the brand vision and standards.
- Team Leadership: Oversee recruitment, hiring, and training, ensuring the team embodies the company's high standards of guest service and operational excellence.
- Operational Setup: Manage the operational setup for all hotel departments, including front desk, housekeeping, food and beverage, and guest services, ensuring smooth operations from day one.
- Collaboration: Work closely with project management, design teams, and external stakeholders to bring the brand vision to life while meeting all brand and operational standards.
- Marketing & Promotion: Collaborate with the marketing team to execute pre-launch campaigns that create excitement and attract guests ahead of the official opening.
- Vendor Management: Establish strong relationships with suppliers and partners to ensure timely delivery of necessary products and services for the resort opening.
- Compliance & Safety: Ensure the resort complies with all local regulations, including health and safety standards.
- Financial Management: Develop and manage the pre-opening budget, ensuring cost control and efficiency during the critical launch phase.
- Smooth Transition: Oversee the seamless transition from pre-opening to full operation, ensuring a successful launch and long-term sustainability
Job Requirements
- Experience: At least 5 years of experience as a General Manager, ideally with pre-opening resort experience.
- Leadership: Proven ability to lead and motivate teams while maintaining high operational standards.
- Expertise: Extensive knowledge of hotel operations, financial management, guest service standards, and marketing strategies.
- Communication Skills: Strong communication and interpersonal abilities, capable of engaging effectively with both internal teams and external stakeholders.
- Problem-Solving: Strong decision-making and problem-solving abilities in a fast-paced, high-pressure environment.
- Adaptability: Ability to navigate the unique challenges of a pre-opening environment with flexibility and proactive solutions.
- Languages: Fluency in English & Thai required; additional language skills are a plus.
