Head Hub Operations (Commerce)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a growing quick commerce company for the role of Head of Hub Operations with at least 8 years experience in the field.

Job Responsibilities

  • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and costs of the HUB department to achieve business performance.
  • Reviews, analyzes, and evaluates business procedures; identifies opportunities for improvement which will improve day-to-day operations.
  • Analyse and understand resource management strengths, weaknesses, opportunities, and threats to utilize equipment and manpower effectively to run operations.
  • Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.
  • Analyze and provide insights on the operating performance of each function, develop recommendations, and provide analytical support for internal projects/initiatives.
  • Develop, manage, and maintain relationships with strategic partners focused on innovation and continuous improvement.
  • Responsible for overall team management, including manpower planning, hiring process, goal setting and delegation of work, training and development, coaching/mentoring, and completing performance evaluations that are supported by collaboration with stakeholders.


Job Requirements

  • Bachelor's Degree from Operations Management, Industrial Engineering, Supply Chain Management.
  • Minimum 7 years of experience in Hub Operations from a Logistic, E-commerce background.
  • Proven track record in setting up and/or significantly achieving Hub operations metrics..
  • Experience leading by influence, and success in being a driver of change in an organization.
  • High-energy individual with a can-do attitude in a fast paced environment.
  • Strong demonstrated leadership, supervisory and interpersonal skills to lead
  • Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions.
  • Excellent in project management and capable of handling multiple projects and ad-hoc requests simultaneously.
  • Strong in problem solving & analytical thinking with data driven approaches.
  • Good interpersonal and effective communication skills.
  • Work collaboratively and effectively with various departments, cross-functional teams, and other stakeholders.