Monroe Consulting Agency is working with the top global lens manufacturing company to hire an L2 Endpoint Security Engineer to be placed in their IT security team. The Purpose of this role is to provide escalated support and resolution for complex IT Security incidents that cannot be resolved at the L1 level, focusing on Endpoint Security related topics and enable and support escalation path to L3. Additionally, support release activities and collaborate with Service Desk to maintain & improve processes and service.
Job Responsibilities
- L2 incident management in IT Security area.
- Enable and support escalation path to L3
- Troubleshoot and resolve Microsoft Defender for Endpoint related topics.
- Support release activities together with our stakeholders.
- Close collaboration with Service Desk to maintain and improve processes.
- Continuously maintain digital workplace knowledge base for IT staff and end users.
- Actively participate in projects where L2 insights are needed.
- Suggest and implement small scale automations to improve service.
Job Responsibilities
- 2 - 3 years' experience in Level 2 Incident management in IT Security
- 2 - 3 years' experience with Microsoft Defender for Endpoin
- Strong knowledge of Trellix ENS
- Good knowledge of LAPS
- Good knowledge of PowerShell scripting
- Have end user experience focused mindset
