Executive search firm Monroe Consulting Group is recruiting on behalf a premier luxury resort and casino.
Job Summary
This role is responsible for the low level designs, low-level implementation plan, deployment, maintenance, and troubleshooting of the company's network & telecommunications infrastructure. He/She is responsible for leading a team of Network Engineers providing mission critical technical support for the organization.
Key Job Responsibilities
- Identifies technologies and solutions to support the technology road map.
- Provide subject matter expertise to related technology disciplines for collaborative projects.
- Interact with solution and technology vendors for project services and technology updates among other engagements.
- Provide mentoring to IT technician, Telecoms within the functional group
- Collaborate with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
- Lead proof of concept activities as well as conduct design and performance assessment of customer projects
- Performs service testing and benchmarking for IP services and enhanced customer experience
- Provide isolation, resolution and tracking for escalated alarms and issues.
- Manages recurring problems and creates and/or implements long term solutions
- Escalates incidents to vendor for resolution when necessary
- Invokes change management process for every changes that needs to be applied on the network
- Reviews service network order from IT Technician group and manage the implementation timeline based on the content.
- Executes capacity plans and upgrades ensuring high availability and adherence to Telecoms Infrastructure
- Plans and executes proof of concept (POC) activities for new network elements integration with close coordination to technology vendors and system integrators.
- Manages troubles tickets and ensure resolution within SLA.
- Provides assistance via client technical meetings to escalated/recurring concerns.
- Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
- Designs maintenance activities and creation of knowledge base.
- Create and maintain detailed work infrastructure diagram and documentation.
Key Job Qualification
- Bachelor's Degree in Engineering, IT, Business, or equivalent years of experience.
- At least 5 years of hand-on experience in supporting a large complex data network
- knowledge in operating systems and infrastructure technology
- Telecoms technologies
- Knowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching and security
- CNNA and Voice Certification is and advantage
