On behalf of a leading financial services (payment processing), Monroe Consulting Group is seeking for an adaptive and creative Production Support Manager to join their winning team.
Responsibilities:
Responsibilities:
- Lead and manage the production support team for applications related to IT payment systems, EFT switching, and card management systems.
- Oversee daily operations, ensuring the stability, availability, and performance of critical applications.
- Provide hands-on technical support and problem resolution for complex issues.
- Manage incident response, root cause analysis, and the implementation of corrective actions.
- Collaborate with development, infrastructure, and business teams to drive continuous improvement.
- Ensure compliance with industry standards and security protocols.
- Develop and mentor team members, fostering a culture of excellence and accountability.
Qualifications:
- 8-10 years of experience in application support with a focus on IT payment systems, EFT switching, or card management systems.
- Proven experience as a hands-on application support lead and managing a team.
- Strong technical expertise in troubleshooting and resolving production issues.
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with industry regulations and compliance standards.
- Ability to manage multiple priorities in a fast-paced environment.
