Executive search firm Monroe Consulting PH is recruiting an Sales & Service Operations Specialist on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based Alabang with an onsite work setup.
Key Responsibilities:
- Sales operation
- Ensure data entry accuracy while performing sales order processing in CRM
- Maintain shared folder to record all sales related documents
- Coordinate with logistics on deliveries to ensure delivery deadlines can be met
- Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
- Service operation
- Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
- Daily service order processing in CRM, Mobile X, ensure data entry accuracy
- Ensure preventive maintenance order list is well prepared weekly
- Ensure service quotations, contracts are well managed
- Maintain new installation ibase in system
- Maintain NPS survey sending in/out on time
- Maintain Utilization monthly report for Service Engineers
- Coordinate and communicate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing)
- Monitor and Send tools for calibration
- Oversee NPS process
- CRM, CPQ, Mobile X Training
- Conduct CRM and CPQ training/refresher course to the Sales Team when necessary
- Conduct CRM and Mobile X training/refresher course to the Service Engineers when necessary
- Keep updated on the new features of CRM
- Act as the 1st level key user for CRM and adapt the new features to daily task
- Demo and Inventory Management
- Ensure all local demo loan are updated in system and assist with oversea demo loan
- Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
- General administrative task
- Work with Sales and Service team for tender submission
- Work with logistics team to purchase new tools, calibration tools and loan process.
- Work with quality control, sales, service team to assist recall project for product and spare parts
- Work with logistics on return of defective goods or exchange
- Work with Business support team in write-off process and payment issue with customer
Qualifications:
- Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields
- 5 years work experience with minimum 2 years' experience in handling Administration, Order Processing and Customer Service
- Basic knowledge of logistics
- Excellent interpersonal and communication skills; Good command of spoken & written English
- Pleasant personality and proactive mindset
- Good team player and able to multitask under tight timelines
- Proficiency in Microsoft Office (Word, Excel, Powerpoint)
