Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading company that provides managed services backed by its own scalable technology platforms with a focus on network and digital transformation. The company offers various services including Solutions Design and Engineering, Connectivity, Provisioning, Operational Support, Project Management, and Order Fulfillment Logistics.
Job Summary
A Service Assurance Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.
Key job responsibilities:
- Monitor service performance: Use monitoring tools to track service metrics such as uptime, response time,
and error rates. - Identify and troubleshoot issues: Diagnose service problems, identify their root causes, and implement
solutions. - Maintain SLAs: Ensure compliance with service level agreements (SLAs) by monitoring service performance
and taking corrective actions as needed. - Implement service restoration procedures: Develop and implement plans to restore service quickly and
minimize downtime. - Coordinate with other teams: Work closely with operations, development, and infrastructure teams to ensure
seamless service delivery. - Provide technical support: Assist in troubleshooting service issues and providing technical guidance to other
team members. - Document service issues and resolutions: Maintain detailed records of service incidents and their resolutions.
- Report on service performance: Prepare regular reports on service performance, highlighting key metrics and
trends.
Key job requirements
- Associate's or Bachelor's degree preferred - Computer Science, Networking or Engineering focus
- Work experience: 1 - 4 years of experience in Help Desk support in an ITIL environment
- Strong understanding of IT infrastructure, networking, and systems
- Experience with service monitoring tools and techniques
- Knowledge of ITIL and other service management frameworks
- Problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Willing to work onsite
- Willing to work in Mandaluyong City
- Willing to work on a permanent night shift
