Software Quality Assurance Specialist (Manual)

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a technology company that is US-based who is a leading provider of advanced technology solutions that secure the vital assets of the world's most demanding enterprises. As part of their portfolio of capabilities in providing cost-effective solutions to military, intelligence, and civilian agencies of the federal government, they have extensive experience in delivering output that meets exacting standards and under demanding conditions.

Job Summary

Our respected client is seeking a Software Quality Assurance Specialist (Manual) - Mid Level to develop, document, and execute project-specific procedures (test cases) for testing systems to ensure it conforms to customer requirements, and to mitigate any non-conformance.

The job is in Makati City, Philippines, with a work-from-home until further notice, and their office is open for those who want to work in the office.

Key Job Responsibilities:

Software Quality Assurance

• Assists the Project Lead in Test Planning.
  • Provides the Project Lead with testing Level of Effort (LOEs) and testing scope on assigned Enhancement Requests (ERs).
  • Consolidates the overall testing LOEs and testing scope.
  • Assesses the tasks, skills, and resources required for each project.
  • Ensures project team members understand the software product being developed.
  • Develops the test schedule and resource assignments for each project based on the requirements, LOEs, and test plan.
  • Determines the test cases that should be automated and automated tests that should be executed per release, and coordinates these with the SQA Automation team.
  • Assigns tasks to team members and ensures they have the required skills to achieve project goals.
• Requirements Definition Papers (RDPs) review and analysis
  • Reviews assigned RDPs and assesses the testing LOEs, scope, and its impact on existing features and test artifacts.
  • Works closely with Business Analysts (BAs) to iron out business rules regarding changes in product functionalities and deployment models.
  • Develops initial set of high-level test scenarios.

• Reviews and analyzes Visual Requirements Definition Papers (VRDPs).
• Test Case Development
  • Creates and updates test cases based on RDPs and VRDPs.
  • Works closely with the different project teams to ensure test scenarios are complete and accurate.
  • Conducts test cases peer reviews.
  • Conducts test cases walkthroughs, if needed.

• Test Environment Setup
  • Sets up the test environments based on the test plan.
  • Sets up test data.
  • Upgrades testing environments.
  • Ensures cloud resources are shutdown whenever they are not in use.
• Test Execution
  • Executes assigned test cases and verifies implementation if it conforms to the RDPs and VRDPs.
  • Reviews user guides (e.g. Reference Manual, knowledgebase articles) on assigned ERs.
  • Coordinates closely with the BA, UX, and Development teams for any inconsistencies in the implementation.
  • Assists the Project Lead in reviewing the test execution results of team members.

• Bug Reporting and Bug Fix Verification
  • Reports bugs found during test execution.
  • Recommends prioritization of defects to be fixed.
  • Coordinates with developers to determine the areas that may be affected with the fix.
  • Verifies bug fixes and tests regression areas.
  • Assists the Project Lead in reviewing bug reports by team members for accuracy and completeness.
• Coordinates and updates the Project Lead on testing status and issues.
• Provides status updates in the absence of Project Lead.
• Assists the Project Lead in presenting consolidated test results to the project stakeholders.
• Assists in the investigation of issues and bugs found by customers or the Professional Services (ProServ) team.
• Performs project close out activities.
• Participates and contributes in project retrospective meetings.
• Assists the Project Lead in performing tasks assigned to the team and general team duties.
• Ensures that any non-compliance activities and processes are reported to the Project Lead.
• Manages small projects with minimal supervision.
• Assists the Project Lead in providing direction and support to team members.
• Creates and updates internal training materials and knowledgebase articles on assigned ERs, when needed, for the benefit of new team members and other project teams.
• Assists the Project Lead in providing performance feedback to team members. o Acts as the Project Lead in the absence of Project Lead.
• Assists other departments regarding QA-related issues and concerns.
• Provides product functionality walkthroughs, if necessary.
• Submits Daily/Monthly status reports

Others

• Participates in the recruitment process, as needed.
• Attends meetings, as required.
• May report on non-regular working hours, as needed.
• Performs other duties as requested and within areas of expertise.

Reports and Records

• Prepared Reports
  • Status reports
  • Bug reports
  • Test reports
  • Performance reports
  • Ad Hoc reports, as requested
• Accessed Records
  • Enhancement requests
  • Wireframes
  • Bug reports
  • Minutes of the meetings
  • Other project records

Key Job Qualifications:

• Bachelor's Degree in Information Technology or any IT-related courses
• With at least three (3) years' experience as Software QA

Technical skills

• Intermediate knowledge of the different types of testing (e.g. Functional, Installation, Migration, Performance, Security, etc.)
• Intermediate knowledge of Test Management tools (e.g. Testlink, JIRA)
• Intermediate knowledge of different testing platforms (e.g. Desktop, Mobile, Browser)
• Intermediate knowledge of Remote Server Management tools (e.g. Putty, WinSCP, RDC)
• Intermediate knowledge of Software Development Life Cycle (SDLC)
• Intermediate knowledge of the different software development methodologies
• Intermediate knowledge of different Operating Systems (e.g. Windows and Linux)
• Intermediate knowledge of Databases (e.g. Oracle, MS SQL, PostgreSQL)
• Basic Knowledge of Cloud Computing (e.g. AWS, Azure)
• Intermediate knowledge of any enterprise-level applications
• Intermediate knowledge of the Microsoft Product Suite
• For security SQAs, basic knowledge of Programming Languages/Technologies (e.g. C++, Visual Basic, HTML, Java, C#, Ruby, RDBMS)
• For security SQAs, Intermediate Knowledge of Cloud Computing (e.g. AWS, Azure)
• Basic knowledge of Server management
• Basic knowledge of systems and network administration
• Basic knowledge of NIST Risk Management Framework (RMF)
• Knowledge in Cybersecurity risk management solutions
• Knowledge in IT security concepts and practices
• Experience testing applications powered by AI would be a plus.

Soft skills

• Good research skills; is resourceful and persevering
• Good analytical skills; keen attention to detail
• Good problem-solving skills
• Good organizational skills
• Good presentation skills
• Good verbal and written English communication skills
• Ability to work in and with teams in a fast-paced and dynamic environment
• Is accountable
• Strong grasp of corporate values
• Capable of making sound decisions