Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a world renowned biotechnology company. Our distinguished client is looking for an experienced Order Management Supervisor to manage order-to-cash process.
As a Order Management Supervisor, you will also be working closely with commercial sales leaders and various global and regional functional teams to achieve revenue goals, streamline order management, and deliver outstanding customer service, responsible for analyzing data and information to propose effective solutions and make well-informed decisions.
Job Responsibilities:
- Strong supply chain knowledge & professional in Customer Service, ability to establish strong partnerships with all individuals involved.
- Responsible for overall process of customer PO booking through shipment execution.
- Keen eyes on details with adequate due diligence check by adhering to compliance guidelines.
- Handle critical customer complaints and issues, provide resolution in a timely and professional manner.
- Develop and implement customer service procedures, SOP and set up QTC processes following internal guidelines & policies.
- In-depth understanding of the business, support revenue attainment for the assigned division through meticulous backorder management.
- Prepare and present weekly reports, analyze data to identify key issues & make recommendations as needed.
- Serve as the main point of contact for critical cases and ensure it can be resolved promptly.
- Lead and scale a customer service team that consistently achieves outstanding results.
- Foster a culture of excellence, inclusivity, and continuous learning.
Job Requirements:
- Bachelor's Degree in BA/BS or Logistics/Supply Chain or equivalent.
- Proficient in excel, data analytics & presentation.
- High energy and the ability to thrive in a fast-paced environment.
- Accountability, proactive problem-solving, adaptability, understanding of business operations.
- Excellent Communication and analytical Skills.
- Sound knowledge in logistics, solid understanding of Customer Service & Supply Chain management.
- Excellent organization & time management skills.
- Able to make timely informed decisions.
