Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a fast-growing MNC aesthetic company. As their business growth and expansion continues, our esteemed client is looking for an Assistant E-Commerce Manager to join their team. This position is to be based in Selangor, Malaysia.
Job Responsibilities:
E-Commerce Operations:
- Oversee day-to-day operations of the e-commerce platforms, including order processing, inventory management, and customer service coordination.
- Ensure timely updates of product listings, pricing, and promotions across all e-commerce channels (Shopify, Shopee, Lazada & TikTok).
- Monitor website performance and resolve any technical issues.
Sales and Performance Analysis:
- Analyse past sales, identify trends, determine fast and slow-moving inventory, and identify sources for converting & non-converting traffic.
- Provide weekly performance reports with insights and recommendations to improve sales and operational efficiency.
- Derive strategies and action plans to increase traffic, acquire new customers, increase conversion rate and optimize sales.
Marketing and Promotions:
- To plan and execute online marketing campaigns, including product launches, promotions, and seasonal sales.
- Optimize product visibility through SEO, PPC, and social media advertising strategies.
Customer Experience:
- Assist customer service team to provide prompt assistance, respond to and report relevant issues to higher management.
- Ensure excellent customer service and support for online customers.
Inventory and Logistics Management:
- Coordinate with the warehouse team to ensure optimal stock levels and timely product delivery.
- Manage inventory updates, minimizing stockouts and overstock situations.
Team Collaboration:
- Work closely with internal teams such as marketing, logistics and design to support e-commerce objectives.
- Supervise and mentor junior team members, providing guidance and support.
Job Requirements:
- At least 3 years of working experience in an online/e-commerce business in the skincare or beauty industry.
- Possess a Bachelor's Degree in Business, Marketing E-Commerce, or equivalent.
- Hands-on experience in e-commerce business operation and execution is a must-have for this role.
- Familiar with data-driven e-commerce selling, current e-commerce models, e-commerce payment, fulfilment, and logistics.
- Able to adapt, work independently with minimal supervision under time pressure and handle any ad-hoc tasks.
- Strong analytical, problem-solving, presentation, written and verbal skills.
- Proficiency in English & Mandarin (both written and verbal)
- Advanced knowledge of Google Analytics, Facebook Advertising, MailChimp & Shopify.
