Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of the fastest-growing Heavy Machinery company. As expansion continues, our client is seeking a professional with at least 8-10 years' experience in project and construction management, especially in Heavy Machinery for the job of CRM Unit Head. The job is based in Jakarta, Indonesia.
Key Responsibilities:
- Customer Relationship Management: Develop and maintain strong relationships with key customers to understand their needs and provide tailored solutions.
- Customer Support: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Market Analysis: Analyze market trends, customer behavior, and competitor activities to identify opportunities and threats, providing actionable insights and recommendations.
- Sales Support: Collaborate with the sales team to support lead qualification, proposal preparation, and negotiation efforts.
- Account Management: Oversee the management of customer accounts, including billing, collections, and account receivables.
- Reporting: Prepare regular reports on customer interactions, satisfaction levels, and relationship status for senior management.
- Collaboration: Work closely with internal teams such as aftersales support, administration, logistics, product development, finance, and risk control to ensure seamless operations and customer satisfaction.
- Feedback Loop: Provide feedback to the product development team based on client interactions to improve products and services.
- Training and Development: Conduct training sessions for internal teams on customer relationship management best practices and strategies.
Qualifications:
- Experience: Minimum of 5-10 years of experience in customer relationship management, preferably in the heavy machinery sector.
- Language Skills: Fluency in Mandarin is required; proficiency in English is also necessary.
- Industry Knowledge: Strong understanding of the heavy machinery market, including key players, products, and industry trends.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
- Team Player: Ability to work collaboratively with cross-functional teams to achieve common goals.
- Customer Focus: Passion for delivering exceptional customer service and building lasting relationships.
