Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of well-established real estate development company. Our respected client is seeking for a General Manager with solid knowledge and experience in managing and handling a hotel and resort. The job is based in Pasay City, Philippines.
Job Overview:
The General Manager role responsible for overseeing the overall operations, management, and profitability of a hotel or resort in Philippines. The GM ensures that all aspects of the property run smoothly, efficiently, and in accordance with the company's standards and guest expectations. This role involves strategic planning, team leadership, financial management, guest relations, and ensuring exceptional service delivery.
Key responsibilities:
Leadership and Management:
- Provide strong leadership and direction to all departments, including front office, housekeeping, food and beverage, maintenance, and sales.
- Develop and implement strategies to achieve the hotel's business goals and improve performance.
- Foster a positive, inclusive, and productive work environment, promoting teamwork and staff development.
Operational Oversight:
- Oversee daily operations to ensure smooth and efficient functioning of all departments.
- Ensure that the property maintains high standards of cleanliness, maintenance, and service.
- Monitor and address guest feedback and reviews to continually enhance guest satisfaction.
Financial Management:
- Develop and manage the hotel's budget, including forecasting revenue, expenses, and profitability.
- Analyze financial performance and implement strategies to maximize revenue and control costs.
- Ensure compliance with financial policies, procedures, and regulations.
Sales and Marketing:
- Collaborate with the sales and marketing team to develop and execute effective marketing strategies to attract guests.
- Build and maintain relationships with key clients, travel agents, and corporate partners.
- Monitor market trends and competitor activities to identify opportunities for growth.
Guest Experience:
- Ensure exceptional guest service and satisfaction by addressing guest needs and concerns promptly and effectively.
- Implement and maintain high service standards across all departments.
- Create a welcoming and hospitable atmosphere for all guests.
Human Resources:
- Recruit, train, and manage hotel staff, ensuring they have the necessary skills and motivation to perform their duties.
- Conduct performance evaluations and provide feedback and coaching to staff.
- Ensure compliance with labor laws and regulations.
Health and Safety:
- Ensure that all health and safety regulations are met and that the property is a safe environment for guests and staff.
- Implement and maintain emergency procedures and protocols.
Reporting and Administration:
- Prepare regular reports on hotel performance, including financial reports, occupancy rates, and guest satisfaction metrics.
- Maintain accurate records and documentation for audits and reviews.
Job Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- At least 10 years of managerial experience
- Solid experience in handling or managing a numerous hotels
- Strong leadership and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Flexibility in working hours, including weekends and holidays, as needed
- Willing to travel
- Amenable to work on site in Pasay
