Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of a regional IT Management Solutions Provider.
Job Summary
Our respected client is seeking an Implementation Engineer/Specialist responsible for executing the implementation project scope while acting as the point of contact during the project life cycle.
The Implementation Engineer also serves as the first level of support for clients during the project life cycle, working with them to understand their needs and recommend options and ideas. The job is located in Davao City, Philippines, with a hybrid work arrangement.
Key Job Responsibilities:
- Works with the Project Engineer in executing the approved implementation plan and blueprint of the project.
- Prepares and executes the following:
- System-related configuration
- Internal and external testing
- User Acceptance Testing
- Project live run
- Deploys project-related solutions and fixes during the project life cycle.
- Conducts the following activities during the project life cycle:
- Business review
- Training of clients
- Configuration
- Data migration
- Onsite and offsite assistance
- Project updates
- Ensures that the following documentation is in place:
- Business Process Requirement Documentation
- Training documents
- Configuration documents
- System live-run documentation
- Project closure documents
- Minutes of the meeting
- Issue and solution logs
- Provides ongoing support for customers during implementation.
- Creates, modifies, and releases ISO-related documents.
Relationship:
- Internal: Team members
- External: Clients, partners
Key Job Requirements:
- Experience with ManageEngine
- Configuration and customization experience
- At least 2 years of relevant experience
