Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire an Operations & Quality Specialist. This role is responsible in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This opportunity is based in Subang Jaya, Selangor.
Process Documentation Management
- Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.
- Ensure that all process documentation reflects current practices and is aligned with business and client requirements.
- Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.
Quality Performance Monitoring
- Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.
- Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.
- Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.
Stakeholder Collaboration
- Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.
- Provide guidance and support to the operations team on the implementation of process improvements and quality related initiatives.
- Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.
Others
- Other tasks as assigned by their manager.
- To ensure neutrality commitment for PRISM projects.
Job Requirements
- Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.
- Experience in creating and managing operational documentation such as SOPs and work instructions.
- Certified in Lean Six Sigma.
- Proven track record of monitoring and improving process quality and performance.
- Bachelor's degree in supply chain management, Logistics Management, or a related field.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
- Knowledge in ISO 9001 : 2015 is an added advantage.
