Product Specialist (Analytical Chemistry)
Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is recruiting on behalf a MNC leader in the precision instruments industry. Our client is seeking a technical professional, with at least 1-3 years of experience in an analytical chemistry instruments field who be responsible in driving target accounts and consistently build sales pipelines.
Job Description:
Overall Responsibilities:
- Increase qualified customer database for targeted segments.
- Follow up on sales leads, fast response towards fulfilling customers enquires. Provide sound consultation on the organization's product solution and application.
- Secure new customers in the private and government sectors by identifying needs and engineering high quality solutions. Expand market awareness of the organization's solutions and relationships with customers.
Strategic Outcome:
- Learn and apply product application, segment specified knowledge and regulatory compliance standards.
- Successful in penetrating into targeted segments, completing assigned sales responsibilities; regular updating of sales tools and sales reports.
- Meeting sales targets and agreed Key Performance Indicators.
- Combine technical knowledge with sales skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales process.
Sales & Marketing:
- Grow target accounts and consistently build sales pipelines.
- Qualifying database and updating CRM.
- Establishing new accounts by identifying potential customers; planning and organizing sales call schedules.
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
- Support Team Leader and Head of Division in execution of marketing campaigns, leads generation and pipeline management.
- Effectively deliver high quality solutions to suspects, prospects and customers.
- Attune to market/competition movements and leverage the information to build market presence.
Technical Advisory:
- Responsible for actively driving and growing sales pipelines.
- Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for the organization's products.
- Communicate regulatory compliance requirement and applications effectively, demonstrating the organization's market leadership and expertise in the relevant fields.
- Responsible for representing the solution to customers and to engage customers in the field with customer events such as conferences, seminars, courses, etc.
- Develop customer's staff by providing technical information and training.
- Conduct Negotiation to secure a win-win agreement with customers.
Service Standards & Customer Relationship Management:
- Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; or proposing changes in equipment, processes, or use of equipment or services.
- Prepare cost estimates with related customer documents.
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements. -
- Maintaining records of customer communication and sales activity in our CRM system.
Key Job Requirements Include:
- Candidates must possess at least Bachelor's Degree in Chemistry, Chemical Engineering or relevant.
- 1-3 years of working experience in sales/laboratory position.
- Willing to travel (within Melaka and Johor).
- Understanding of sales & distribution with intermediate project management skills.
- Independent with good communication, analytical and presentation skills.
- Able to network across all levels and work well in a fast-paced environment.
- Be a team player and optimize synergy from the team.
- Value selling and consultative selling approach.
