Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a medical education and knowledge sharing online platform. Our respected client is currently seeking for an Regional Commercial Excellence Manager. This well-established company is based in Taguig, Philippines and currently offers a hybrid work setup.
Job Summary:
- Drive the strategic development and operational execution of Virtual & Field Force Effectiveness when engagement HCP (Healthcare Professionals) across multiple markets.
- Focuses on enhancing field force productivity and efficiency through consistent processes, robust reporting, and effective management of tools and systems.
Key Responsibilities:
- Support project leads with targeting and segmentation of HCPs to support brand strategy
- Setup sales force effective operation process and ensure efficiency and consistency across markets and projects
- Oversee the development and maintenance of an effective reporting system to deliver essential sales and analysis reports, identify performance gaps, and propose solutions.
- Lead the execution of field force incentive schemes, rewards, and recognition programs to boost productivity and motivation.
- Lead the identification and implementation of process improvements (e.g. territory alignment, target setting, etc.) and activities that enhance customer impact and field force performance.
- Design and manage a standardized system of quantitative and qualitative KPIs at the country level, in collaboration with local Commercial Directors, to monitor performance and implement action plans as needed.
- Leverage insights assets to develop and execute a comprehensive strategic plan for Field Force Effectiveness, ensuring alignment with overall business objectives to increase field force productivity and effectiveness.
- Ensure compliance with all applicable policies, procedures, and regulations.
- Coordinate the day-to-day management of the CRM system with the CRM team, troubleshoot issues, manage territory changes, and ensure effective use by the field force.
- Work closely with the Field Force and Marketing teams to continuously evaluate the effectiveness of field activities, including call frequency, adherence to call plan , review targeting.
- Regular visit the field across TH, PH, MY, VN and ID markets to maintain up-to-date knowledge and understanding of field activities and medical representatives' work.
Requirements:
- At least 7-10 years of operational experience in analytical and or sales force management in the pharmaceutical industry or 3-5 years in a strategic consulting firm, with record of leading digital initiatives
- Proven experience in implementing field force optimization projects, with a strong understanding of FFE tools and digital strategies.
- Excellent analytical, interpersonal, and communication skills, with the ability to influence and inspire behavior change within sales teams across different markets.
- Proficiency in Microsoft Office (especially Excel advanced skills) and experience with CRM and other sales effectiveness tools.
