Sales & Service Administrator | Monroe Consulting Group

Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).

Key Responsibilities:

- Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
- Ensure preventive maintenance order list is well prepared weekly; maintain Utilization monthly report for Service Engineers
- Ensure service quotations, contracts are well managed
- Maintain new installation in systems; maintain surveys' sending in/out on time
- Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
- Monitor and Send tools for calibration
- Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRM
- Coordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
- Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
- Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
- Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
- Ensure all local demo loan are updated in system and assist with oversea demo loan
- Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
- Work with quality control, sales, service team to assist recall project for product and spare parts
- Work with Business support team in write-off process and payment issue with customer

Qualifications:

Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields

5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
Must have experience with service administration and SAP software
With Basic knowledge of logistics and sales/order administration
Excellent interpersonal and customer service skills
Excellent communication skills; Good command of spoken & written English
Good team player and able to multitask under tight timelines
Process improvement driver -- ability to take initiative and suggest improvement
Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software