Executive recruitment company Monroe Consulting Group Malaysia's Professional Division is recruiting on behalf of a leading online education platform dedicated to providing innovative English learning solutions. Our respected client is seeking a qualified professional to join their team as Tele-Sales Representative.
Job Summary
As a tele-sales representative, you will promote online English learning courses via telephone, helping clients understand course benefits and guiding them toward purchase decisions. This role requires a team-oriented, target-driven approach and excellent communication skills.
Key Responsibilities
- Client Outreach and Sales: Contact potential clients via phone and messaging channels, introduce courses, and guide them in selecting appropriate course packages.
- Needs Analysis: Understand client needs, offer tailored course recommendations, and increase the likelihood of purchase.
- Follow-up and Conversion: Follow up with undecided clients, addressing questions and concerns to improve conversion rates.
- Performance Targets: Achieve a minimum of 3 sales per month with a conversion rate of 8%-10%.
- Customer Relationship Management: Maintain strong customer relationships, ensure satisfaction with course experiences, and encourage repeat purchases.
- Team Collaboration: Work collaboratively with team members, sharing sales experiences and success stories to enhance overall team performance.
- Reporting and Feedback: Regularly report sales data to team leaders and provide market feedback to optimize sales strategies.
Key Requirements
- Education: Minimum SPM holder.
- Experience: Minimum 1 year in tele-sales or customer service; experience in online education sales is a plus.
- Language Proficiency: Fluent in English and Mandarin; proficiency in Bahasa Malaysia is a plus.
- Communication Skills: Excellent verbal communication skills; ability to confidently and clearly present courses and answer inquiries.
- Resilience: Thrive in a fast-paced, target-driven environment while maintaining a positive attitude.
- Goal-Oriented: Strong drive to meet sales targets and acute awareness of sales metrics.
- Customer-Centric: Attentive to customer experience with strong listening and service skills.
