Senior Engineer (L1)

  • Sector: Monroe Industrial
  • Contact: Gandes Artanti
  • Client: Monroe Consulting Group
  • Location: Malaysia
  • Salary: Negotiable
  • Expiry Date: 22 June 2025
  • Job Ref: BBBH478355_1742789589
  • Contact Email: gandesartanti.jhonlukman@monroeconsulting.com.my

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a new venture who is authorised to act as the sole provider of a respective Google technology within Malaysia. Our esteemed client is seeking an experienced professional to be Senior Engineer (L1 Support). This role is critical for providing first-line technical support to internal users, ensuring the smooth operation of critical systems and applications running on Google Distributed Cloud.


Job Responsibilities:
Technical Support & Troubleshooting:

  • Provide first-level technical support to internal users for GDC-related issues, including compute, storage, networking, and platform services.
  • Diagnose and troubleshoot technical problems, escalating complex issues to L2 support or engineering teams as needed, adhering to strict escalation procedures.
  • Utilize diagnostic tools, logs, and knowledge bases to identify root causes and implement effective solutions.
  • Document troubleshooting steps, solutions, and knowledge gained in a clear and concise manner within the designated knowledge base, respecting the security requirements of the air-gapped environment.
  • Proactively monitor GDC systems and services for performance issues, errors, and alerts.

GDC Platform Expertise:

  • Maintain a deep understanding of GDC architecture, components, and services, including compute engine, persistent disk, virtual private cloud (VPC), load balancing, and identity and access management (IAM).
  • Stay up-to-date with the latest GDC features, updates, and best practices, adapting to the constraints of information access.
  • Develop and maintain expertise in troubleshooting common GDC issues and configurations.


Incident Management & Communication:

  • Follow established incident management procedures to ensure timely response, accurate logging, and effective communication with users.
  • Communicate technical information clearly and concisely to both technical and non-technical users within the secure environment.
  • Collaborate effectively with L2 support and engineering teams to resolve complex issues and escalate incidents as needed, adhering to secure communication protocols.


Documentation & Knowledge Sharing:

  • Contribute to the development and maintenance of comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
  • Share knowledge and expertise with other support team members, contributing to a culture of continuous learning and improvement.


Security Awareness & Compliance:

  • Adhere to all security policies, procedures, and regulations.
  • Report any suspected security incidents or vulnerabilities to the appropriate teams.
  • Maintain a strong awareness of security best practices and their application.


Job Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 5+ years of experience in IT support or system administration, with a focus on cloud computing platforms.
  • Proven experience supporting Google Cloud Platform (GCP) or other cloud environments is highly desirable.
  • Experience with Google Distributed Cloud (GDC) and supporting air-gapped or isolated environments is preferred.
  • Google Cloud certifications (e.g., Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Cloud Engineer).
  • Experience with scripting languages (e.g., Python, Bash) for automation.
  • Strong understanding of Linux operating systems and command-line interface.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.