Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a new venture who is authorised to act as the sole provider of a respective Google technology within Malaysia. Our esteemed client is seeking an experienced professional to be Senior Engineer (L2 Support)
Job Responsibilities:
Advanced Technical Support & Troubleshooting:
- Provide second-level technical support to internal users for complex GDC-related issues, including compute, storage, networking, platform services, and application integration.
- Investigate and diagnose complex technical problems escalated from L1 support, utilizing advanced troubleshooting techniques, log analysis, and performance monitoring tools within the constraints of the air-gapped environment.
- Identify root causes of complex issues and develop effective solutions, working closely with engineering and development teams as needed, adhering to strict escalation procedures and secure communication protocols.
- Develop and maintain deep expertise in troubleshooting common and uncommon GDC issues, configurations, and integrations.
GDC Platform Mastery:
- Maintain expert-level knowledge of GDC architecture, components, and services, including compute engine, persistent disk, virtual private cloud (VPC), load balancing, identity and access management (IAM), Kubernetes Engine, and other relevant services.
- Stay up-to-date with the latest GDC features, updates, and best practices, adapting to the constraints of information access.
- Develop and maintain expertise in advanced GDC configurations, integrations, and performance optimization techniques.
Incident Management & Collaboration:
- Lead the investigation and resolution of critical incidents, coordinating with L1 support, engineering, and development teams within the air-gapped environment or through secure communication channels.
- Participate in incident management processes, ensuring timely communication, accurate logging, and effective problem resolution.
- Collaborate effectively with other technical teams to resolve complex issues and implement long-term solutions.
Documentation & Knowledge Sharing:
- Contribute to the development and maintenance of comprehensive documentation, including advanced troubleshooting guides, knowledge base articles, and best practices.
- Mentor and train L1 support engineers, sharing knowledge and expertise to enhance the overall team capabilities.
Performance Analysis & Optimization:
- Analyze GDC system performance and identify areas for optimization.
- Develop and implement performance tuning strategies to ensure optimal performance and resource utilization.
- Collaborate with engineering teams to address performance bottlenecks and improve system efficiency.
Security Awareness & Compliance:
- Adhere to all security policies, procedures, and relevant regulations.
- Report any suspected security incidents or vulnerabilities to the appropriate teams.
- Maintain a strong awareness of security best practices and their application.
Job Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in IT support or system administration, with a strong focus on cloud computing platforms.
- Proven experience supporting Google Cloud Platform (GCP) or other cloud environments is required.
- Experience with Google Distributed Cloud (GDC) is highly desirable and experience supporting air-gapped or isolated environments is a significant advantage.
- Google Cloud certifications (e.g., Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Cloud Engineer) are highly desirable.
- Experience with scripting languages (e.g., Python, Bash) and automation tools is a strong plus.
- Experience with Infrastructure as Code (IaC) tools like Terraform or Deployment Manager.
- Deep understanding of Linux operating systems and command-line interface.
- Expert-level troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
