Award winning Executive recruitment company, Monroe Consulting Group, is recruiting on behalf of a rapidly growing FinTech company that provide a leading investment management software product for private asset managers. We're looking for a passionate Client Solutions VP/Principal to join a growing team.
Are you a passionate FinTech leader with a knack for building rock-solid client relationships? Do you thrive on seeing projects go from launch to impactful success? If so, then our client wants YOU!
We're searching for a Client Solutions VP/Principal to spearhead an amazing team. You'll be the quarterback, calling the shots on onboarding new clients and ensuring their existing one's flourish.
This isn't your average client management job. You'll get to:
- Architect Winning Client Relationships: Forge powerful connections with clients, becoming their trusted advisor and championing their success with their solutions.
- Lead the Onboarding Blitz: Craft a seamless onboarding journey for new clients, ensuring they hit the ground running with our client's firepower.
- Mastermind Enterprise Implementations: Oversee complex projects for their biggest clients, guiding them to successful system adoption - think of you as the mission control for client success!
- Empower Your Dream Team: Lead and develop your Client Solutions squad, fostering a collaborative and results-oriented environment
Job responsibilities
- Lead the Client Solutions Strike Force: Spearhead a team dedicated to flawlessly integrating new clients into their system. They'll ensure a smooth launch, maximize adoption, and turn them into raving fans.
- Client Whisperer: Dive deep into client needs to craft workflows that seamlessly blend with their existing processes. Become their trusted partner for ongoing success and minimized turnover.
- Project Management Mastermind: Wear the Project Manager cape for enterprise projects. Ensure timely onboarding, maximize system adoption, and keep them thriving within the ecosystem.
- Sales Team's Sidekick: Partner with the Sales team to strategize resources for new client kick-off meetings and data migration, paving the way for a stellar client experience.
- Onboarding Orchestrator: You're the maestro of efficiency! Keep new client onboarding, data migration, and implementation tasks running like a well-oiled machine.
- Client Champion: Guide and empower your team to tackle even the trickiest client situations. Foster a culture of exceptional client service within the team.
- Innovation Catalyst: Don't just settle for good, be great! Propose and implement changes to boost team efficiency and elevate client service to new heights
Job requirements
- Experience with IT consulting, account management, audit/fund administration and/or management consulting.
- Leadership and team management experience.
- Project and client management experience.
- Knowledge of private equity and venture capital accounting preferred.
- Experience with IT system implementation (gathering user requirements, enhancement requests, working on systems implementations, training) a plus.
- Possess excellent communication and problem-solving skills and able to handle difficult client situations.
- Interest in financial technology industry.
