Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of one of the leading healthcare distribution companies for a Warehouse Operations Manager. The role will focus on day to day warehouse operations of medical device and pharma products and will manage a team of 10 to 12 headcount. S/he will report to the Head of Operations. Work setup is onsite at Pasig City from Mondays to Fridays from 8am to 5pm.
Key job responsibilities include:
Service Level Efficiencies
- Sets high customer service expectations, monitors performance, and takes corrective actions to address gaps.
- Collaborates with internal and external customers to drive supply chain and operational solutions.
Warehouse Management
- Manages budgets and resource allocation.
- Ensures compliance with documentation practices, manufacturing standards, and regulations.
- Implements quality control for inventory accuracy and damage prevention.
- Adheres to health, safety, and cleanliness regulations.
Transport Solutions
- Manages transportation operations, including budgets, schedules, and vehicle compliance.
- Implements strategies to improve shipping efficiency, reduce costs, and meet delivery standards.
- Evaluates and provides optimal transportation solutions for customers.
Data Management & Governance
- Enforces data governance policies and empowers the team in data management.
- Recommends IT tool enhancements for better sales operations efficiency.
Performance Results Management Reporting & Analysis
- Understands reporting needs and translates them into KPIs and business-specific reports.
- Ensures timely and accurate performance reports and provides insights.
Sales & Operations Planning Process (S&OP)
- Analyzes demand and supply variability by category, brand, and SKU.
- Reviews stock situations for business decisions and seeks management approval for actions.
- Discusses supply risks with teams to minimize top-line risk.
Demand and Purchasing Planning
- Develops forecast models based on sales trends and forecasts.
- Collaborates with Finance to finalize monthly Purchase Plans.
- Reviews inventory levels with Finance before finalizing the PO plan.
- Proposes strategic purchasing actions based on business opportunities and limitations.
- Manages importation processes to comply with Customs policies.
Inventory Management and Monitoring
- Ensures compliance with ideal inventory levels per SKU.
- Oversees timely stock replenishment to prevent out-of-stock situations.
- Monitors and reports on inventory freshness.
Order Processing, Releasing, and Billing
- Oversees Customer Service team to ensure timely and accurate order processing.
- Manages consignment billing to hospitals.
Customer Data Maintenance
- Supervises customer maintenance activities in company systems for compliance and completeness.
External Customer Interface
- Ensures the availability of the Customer Service Hotline for issues.
- Resolves customer service concerns to prevent order rejections and maintain service levels.
People Capabilities Building & Development
- Conducts goal setting and performance discussions to clarify objectives and identify gaps.
- Develops staff capabilities for job competency and potential growth.
- Coaches and guides direct reports on performance.
- Recommends development plans and career paths for direct reports.
Key job qualifications include:
- Bachelor's Degree
- At least 5 years' experience in warehouse operations
- At least 2 years' experience in healthcare distribution
- has strong understanding of Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and other relevant regulations such as ISO 13485 and FDA guidelines.
- proven track record in effectively managing complex supply chains within the medical device and pharmaceutical industry.
- expertise in implementing and maintaining quality control procedures, conducting regular audits, and driving continuous improvement initiatives.
- experience in implementing lean principles, process optimization, and automation initiatives.
- successful track record of leading and developing high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement
- Hands on, has strong work ethic, hardworking, has critical thinking.
- Open to work Mondays to Fridays in Pasig City from 8am to 5pm
