Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a renowned serviced office provider. This company is looking for a Center Manager with a proven sales record. The job is based in Makati City, Philippines.
About the role:
The Center Manager is generally in charge of the sales, revenue achievement, operations' day-to-day tasks in the center and ensuring center standards are maintained.
Key responsibilities include:
Sales and Marketing
- Plans sales activities to generate new businesses
- Handle new inquiries - follow-up - execution of sales
- Identify areas for more service revenue
- Conduct renewals/expansion of current clients
- Regular contact with brokers
- Locate areas for marketing exposure
P&L responsibility
- Manage the commercial side of the business to deliver targeted turnover and profit in the area.
- Delivers the profit and revenue targeted in the business plan for the centre
- Ensures that pricing guidelines are set and in place
- Generate sales volume by driving awareness of revenue targets and by measuring and communicating results
- Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs
Operations
- Management of day-to-day operations tasks and activities
- Supervise Front Desk's work on new clients' move-in / clients' check out
- Ensure all charges are appropriately accounted and recorded in the system
- Check and approve weekly Purchase Orders
- Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)
- Check and Approve all Centre inventories
- Actively communicate and achieve the 5S Housekeeping Standards of the Company
- Furniture, Equipment, Pantry Supplies/Wares, Office Supplies
People Management
- Supervise centre team members
- Assign and monitor admin/secretarial functions
- Recruit, select and train centre staff
- Provide on the job and training opportunities to team members
- Approval on Leave Report submission to HR
- Monthly Payroll Report
- Coaching and Disciplining staff
- Communicate company objectives & business goals and establish personal objectives, with all direct reports and clearly communicate performance expectations
Client Management and Customer Service
- Welcome Tour for clients
- Regular Meeting with Clients to check on their requirements, concerns, needs
- Handle and Resolves clients' concerns/complaints
- Implement and monitor established company-wide methods of measuring and delivering set standards of customer service
- Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours
- Proactively respond to customer demands and competitor innovation in customer service
- Contribute to the development of products and services according to customer/market trends
Finance-related Tasks
- Daily bank balance
- Final approval on batch sheets / invoices to clients
- Handle all invoice queries
- Bad-debt management
- Approval of Petty Cash / reimbursements
- Approval of Creditors Report
Key requirements include:
Work Experience/Education
- Bachelor's degree
- Min 5 years of managerial role
- Preference given to candidate with background from serviced office/coworking industry or hospitality industry.
Technical skills:
- Proven sales records
- Leadership Skills
- Understanding Customer Needs
- Time Management
- Resource and Logistics Management
- Negotiating Skills
- Business Acumen
Personal qualities:
- Service-oriented
- Eye for details
- Sense of urgency
- Effective communicator
- Organized and systematic
- Committed
- Well-groomed
