Center Manager [Service Office Provider, Onsite]


Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a renowned serviced office provider. This company is looking for a Center Manager with a proven sales record. The job is based in Makati City, Philippines.

About the role:
The Center Manager is generally in charge of the sales, revenue achievement, operations' day-to-day tasks in the center and ensuring center standards are maintained.

Key responsibilities include:
Sales and Marketing

  • Plans sales activities to generate new businesses
  • Handle new inquiries - follow-up - execution of sales
  • Identify areas for more service revenue
  • Conduct renewals/expansion of current clients
  • Regular contact with brokers
  • Locate areas for marketing exposure

P&L responsibility

  • Manage the commercial side of the business to deliver targeted turnover and profit in the area.
  • Delivers the profit and revenue targeted in the business plan for the centre
  • Ensures that pricing guidelines are set and in place
  • Generate sales volume by driving awareness of revenue targets and by measuring and communicating results
  • Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs

Operations

  • Management of day-to-day operations tasks and activities
  • Supervise Front Desk's work on new clients' move-in / clients' check out
  • Ensure all charges are appropriately accounted and recorded in the system
  • Check and approve weekly Purchase Orders
  • Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)
  • Check and Approve all Centre inventories
  • Actively communicate and achieve the 5S Housekeeping Standards of the Company
  • Furniture, Equipment, Pantry Supplies/Wares, Office Supplies

People Management

  • Supervise centre team members
  • Assign and monitor admin/secretarial functions
  • Recruit, select and train centre staff
  • Provide on the job and training opportunities to team members
  • Approval on Leave Report submission to HR
  • Monthly Payroll Report
  • Coaching and Disciplining staff
  • Communicate company objectives & business goals and establish personal objectives, with all direct reports and clearly communicate performance expectations

Client Management and Customer Service

  • Welcome Tour for clients
  • Regular Meeting with Clients to check on their requirements, concerns, needs
  • Handle and Resolves clients' concerns/complaints
  • Implement and monitor established company-wide methods of measuring and delivering set standards of customer service
  • Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours
  • Proactively respond to customer demands and competitor innovation in customer service
  • Contribute to the development of products and services according to customer/market trends

Finance-related Tasks

  • Daily bank balance
  • Final approval on batch sheets / invoices to clients
  • Handle all invoice queries
  • Bad-debt management
  • Approval of Petty Cash / reimbursements
  • Approval of Creditors Report


Key requirements include:
Work Experience/Education

  • Bachelor's degree
  • Min 5 years of managerial role
  • Preference given to candidate with background from serviced office/coworking industry or hospitality industry.

Technical skills:

  • Proven sales records
  • Leadership Skills
  • Understanding Customer Needs
  • Time Management
  • Resource and Logistics Management
  • Negotiating Skills
  • Business Acumen

Personal qualities:

  • Service-oriented
  • Eye for details
  • Sense of urgency
  • Effective communicator
  • Organized and systematic
  • Committed
  • Well-groomed